• Coordinator, Patient Relations (Full-Time, Day…

    Queen's Health System (Honolulu, HI)


    RESPONSIBILITIES

    I. JOB SUMMARY/RESPONSIBILITIES:

    • Coordinates, patient relations services, programs and activities in accordance with established system-wide and departmental policies and procedures of The Queen’s Health Systems.

    II. TYPICAL PHYSICAL DEMANDS:

    • Essential: seeing, hearing, speaking.

    • Frequent: standing, sitting, walking, finger dexterity.

    • Occasional: lifting and carrying usual weight of 20 pounds up to 50 pounds.

    • Operates various office equipment such as computer, telephone, copier, fax, typewriter.

    III. TYPICAL WORKING CONDITIONS:

    • Not substantially subjected to adverse environmental conditions.

    IV. MINIMUM QUALIFICATIONS:

    A. EDUCATION/CERTIFICATION AND LICENSURE:

    • Bachelor's degree in Social Science, Communications, Psychology or related field; or four (4) years experience in a patient advocate type position in a comparable medical center may be substituted for the education requirement.

    B. EXPERIENCE:

    • In addition to the education requirement, three (3) years experience in advocacy, patient rights laws, and regulations.

    • Experience to demonstrate:

    o Knowledge of American with Disabilities Act (ADA) requirements as it relates to healthcare.

    o Ability to communicate effectively both orally and in writing with a broad range of people.

    o Ability to perform multiple tasks, set priorities, research/problem solve, and make independent decisions with minimal assistance.

    o Knowledge and ability to design effective presentations of data in reports, graphs, other visual presentations, etc.

    o Excellent customer service skills and ability to deal effectively with internal and external customers.

     

    Equal Opportunity Employer/Disability/Vet