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Once a month in office for meetings

Key Responsibilities:

* Conducts quality reviews of Americans with Disabilities Act (ADA) claims.

* Identifies trends, root causes, and quality gaps from the analysis of data. Provides timely and meaningful feedback to associates and management regarding performance and quality standards.

* Partners with team to develop criteria and standards in which to measure quality behaviors.

* Assists in the research, analysis, partnering and providing feedback and recommendations for quality improvements to the training and procedures team.

* Presents findings to Senior Level Management and other key stakeholders.

* Coach and mentor ADA Specialists to drive improvements in claim handling.

* Provide additional support to the Absence Management Services quality team as needed.

Essential Business Experience and Technical Skills:

Proficient knowledge of the leave services industry and the operational transactions and processes supported.

Required:

* 3+ years of experience managing ADA claims.

* Experience managing absence claims for a variety of customers and leave programs

* Strong oral and written communication skills

* Strong working knowledge of Excel and PowerPoint

* Excellent report writing and presentation skills

* Demonstrated critical thinking, attention to detail, analysis and problem-solving skills

Preferred:

* Prior training or management experience

* Bachelor’s degree

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.