• ADA Senior Quality Claims Analyst

    MetLife (Bloomfield, CT)


     

    Once a month in office for meetings

    Key Responsibilities:

    * Conducts quality reviews of Americans with Disabilities Act (ADA) claims.

    * Identifies trends, root causes, and quality gaps from the analysis of data. Provides timely and meaningful feedback to associates and management regarding performance and quality standards.

    * Partners with team to develop criteria and standards in which to measure quality behaviors.

    * Assists in the research, analysis, partnering and providing feedback and recommendations for quality improvements to the training and procedures team.

    * Presents findings to Senior Level Management and other key stakeholders.

    * Coach and mentor ADA Specialists to drive improvements in claim handling.

    * Provide additional support to the Absence Management Services quality team as needed.

    Essential Business Experience and Technical Skills:

    Proficient knowledge of the leave services industry and the operational transactions and processes supported.

    Required:

    * 3+ years of experience managing ADA claims.

    * Experience managing absence claims for a variety of customers and leave programs

    * Strong oral and written communication skills

    * Strong working knowledge of Excel and PowerPoint

    * Excellent report writing and presentation skills

    * Demonstrated critical thinking, attention to detail, analysis and problem-solving skills

    Preferred:

    * Prior training or management experience

    * Bachelor’s degree

    Equal Employment Opportunity/Disability/Veterans

    If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

     

    MetLife maintains a drug-free workplace.