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Summary

This position is fully cross trained on all exception desk functions in the department and may provide back up for any/all Exception Item Processors while they are on vacation or out on leave. Helps Exception Item Processors with daily workflow to ensure deadlines are met as needed. Fill in or help with daily workflow for research and adjustments. Help in any area of Item Processing when needed.

Responsibilities

+ Assist with daily Exception Item process to ensure all deadlines are met.

+ Must be able to prioritize workflow to meet deadlines.

+ Review and correct daily general ledger reconcilements for any outages.

+ Participate in projects and other duties, as assigned.

+ Assist department staff with problems or questions in department Supervisor’s absence.

+ Provide general support by answering questions over the phone or via email for branch employees, call center employees and employees from other departments.

+ Provide backup for daily CD interest check process.

+ Ensure work premises constitutes a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions; regular maintenance and cleaning of premises; adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for associates to conduct banking business.

+ Protect all client and bank information confidentially and follow all company policies.

+ Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success).

+ Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.

+ Working at the worksite during regular business hours and/or assigned hours.

+ Other specified duties as assigned.

Compensation & Benefits

The Exception Item Processor II position pays a minimum of $18.50 per hour.

Full‐time associates are eligible for our benefits package:

+ Medical

+ Dental

+ Vision

+ 401(k) plan

+ Company paid life insurance

+ Short and Long-term disability insurance

+ Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.

Skills

+ Strong attention to detail and ability to complete work accurately.

+ Ability to organize work.

+ Strong written and verbal communication skills, required.

+ Must be able to work independently and adapt to change easily.

+ Proficient Microsoft Office suite of products.

Education & Experience

+ High school diploma or equivalent, required.

+ Minimum of 1 year experience in exceptions processing, to include operations, required.

+ Experience with software applications Navigator, VisionIP, Director, Adjustment tracker, MS Excel and Word, preferred.

Physical Requirements

The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.

Equal Opportunity Employer/Disabled/Veterans

Academy Bank and Armed Forces Bank provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, protected veteran status, disability. Academy Bank and Armed Forces Bank provides affirmative action data on protected veteran status or disability. If you need an accommodation for any part of the employment process, please email [email protected]