• Project/Program Manager II

    Robert Half Technology (Seattle, WA)


    Description

    Project/Program Manager II

     

    Onsite: Seattle, WA

     

    9-Month Contract: Potential for Conversion or Extension

    Position Overview:

    We are seeking a skilled and experienced Project/Program Manager II to join our growing team. This role is pivotal in driving operational excellence by managing cross-functional programs, ensuring account health, improving processes, and innovating solutions that support product returns and remanufacturing initiatives in a business-to-business (B2B) environment. The ideal candidate will possess a blend of strategic thinking and hands-on execution skills, coupled with strong collaboration, organizational, and writing abilities to successfully document and streamline processes.

    Key Responsibilities:

    + Leadership & Support: Collaborate with Account Managers to develop tracking mechanisms, strategize on account health performance, and ensure high-quality execution.

    + Cross-Functional Collaboration: Partner with teams across operations, technology, and business intelligence (BI) to solve data discrepancies and enhance system efficiencies.

    + Standard Operating Procedures (SOPs): Develop, document, and refine processes to improve workflows. Ensure clear communication and alignment for team adoption.

    + Operational Excellence: Monitor and analyze account health metrics, identify opportunities for improvement, and drive solutions to enhance customer experience and business performance.

    + Project Management: Execute and support projects related to new and emerging product initiatives, working within defined timelines to ensure goals are met.

    + Task Management: Handle exception management, ticket resolution, and prioritization of operational tasks, including tracking feedback and resolving missing data points.

    Requirements

    What You Bring:

    + A bachelor’s degree in a relevant field is required.

    + 3-7 years of experience in project or program management, with a demonstrated history of improving processes and driving measurable results.

    + Strong familiarity with manufacturing or remanufacturing operations and experience in a B2B environment managing product returns or warranty workflows.

    + Proficiency in documenting and refining processes, including writing and updating SOPs.

    + Excellent collaboration skills across operations, technical, and analytical teams.

    + Strong organizational and prioritization abilities to handle multiple tasks and meet deadlines.

    + Previous experience working within established customer-centric leadership principles with an ability to dive deep into problem-solving.

    Preferred Qualifications:

    + Experience using relevant systems for tracking workflows and managing exceptions.

    + Familiarity with operational processes related to customer returns, remanufacturing, and supply chain operations.

    + Background working in fast-paced and dynamic work environments, with a demonstrated ability to adapt and thrive under pressure.

    + Advanced writing skills for process documentation and improvement initiatives.

    Work Environment and Growth Potential:

    + Collaborate daily with 5 Account Managers and a team of 10-15 colleagues in a supportive and professional environment.

    + Engage in diverse tasks, including operational issues, system coordination, and opportunities to innovate processes.

    + Contribute to impactful new product initiatives, with opportunities for career growth tied to ambitious and evolving projects.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .