• Director, Patient & HCP CRM

    Mallinckrodt Pharmaceuticals (Bridgewater, NJ)


    Job Title

     

    Director, Patient & HCP CRM

     

    Requisition

     

    JR000015025 Director, Patient & HCP CRM (Open)

     

    Location

     

    Bridgewater, NJ

     

    Additional Locations

    Job Description Summary

    Job Description

    The Director, Patient & HCP CRM encompasses leading and managing the CRM initiatives within Patient Services and Reimbursement Operations. This role is pivotal in the development and enablement of the Salesforce ecosystem for all US end-users.

    Principal Responsibilities

    + Develop Relationships: Establish and nurture connections with business stakeholders and IT business partners within the organization.

    + Patient CRM Initiatives: Lead and manage patient customer relationship management (CRM) initiatives, primarily utilizing Salesforce and third-party data vendors.

    + Patient Services Operations: Work Closely with the Patient Services and Reimbursement Operations, to understand the business strategy, manage implementation, and day-to-day operations of the patient CRM system.

    + Coordination: Facilitate communication and collaboration between internal stakeholders, technology, and patient support teams.

    + Shared Resource Management: Coordinate and work with shared resources who assist with client-facing initiatives including communication, documentation troubleshooting, and reporting.

    + Project Management: Manage system enhancements, ensuring project timelines are up-to-date and adhered to.

    + System Design and Development: Spearhead the design and development of the Patient CRM platform and updates, including territory alignment, approved emails, system training, and measures for patient services and reimbursement effectiveness.

    Minimum Requirements

    + Bachelor’s degree in Business, Science or IT or relevant area required. Master's degree preferred

    + 8+ Years of Experience Expertise in the pharmaceutical industry.

    + Experience with reimbursement processes and patient support services.

    + Proficient in using Salesforce for system navigation and data management

    + Experienced in leveraging Excel and Power BI for data analysis, visualization, and reporting

    + Effective in planning and managing projects, including tracking timelines and deliverables

    + Strong ability to analyze complex information and resolve issues efficiently

    + Skilled in training and supporting end-users to promote successful system adoption

    + Excellent communication skills with experience in client-facing roles

    + Experienced in team leadership and coordinating shared resources across projects

    + Demonstrated success in collaborating with internal teams and external vendors to build and improve capabilities

    Organizational Relationship/Scope:

    The role of Director, Patient & HCP CRM is crucial in steering patient services operations towards achieving operational excellence and enhancing patient relationship management through innovative CRM strategies and tools. Manages business requirements with patient services and prioritization with IT for clear and defined results.

    Working Conditions:

    Normal office environment. Currently the Company has a hybrid working model but is subject to change based upon business needs.

    Disclaimer:

    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

     

    The expected base pay range for this position is $180,000-$225,000 . Please note that base pay offered may vary depending on factors including job-related knowledge, skills, and experience. This position is eligible for a bonus in accordance with the terms of the applicable program. Bonuses are awarded at the Company’s discretion. Mallinckrodt Pharmaceuticals offers employees a Total Rewards package which includes competitive pay and benefits. To learn more about our Total Rewards benefits please visit: Benefits & Well-Being (https://mallinckrodt.com/join-us/benefits-well-being/)

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    At Mallinckrodt, we know that we contribute to something that matters because we make quality products that impact patient lives. Our dynamic work environment provides unique experiences for employees to grow and develop.

     

    Invest in your own career with Mallinckrodt and let’s do something dynamic together.

     

    Mallinckrodt provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religions practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; disability; or any other category protected by law.

     

    Additional information on Mallinckrodt’s hiring practices may be found by clicking (https://secure.compliance360.com/ext/ESLKi3LFkqY=)