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Healthcare Information & Management Systems Data Analyst 2 (OPEN & PROMOTIONAL)

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Healthcare Information & Management Systems Data Analyst 2 (OPEN & PROMOTIONAL)

Salary

$69,059.80 - $96,632.58 Annually

Location

WA 99205, WA

Job Type

Regular

Job Number

25-00136

Department

Community Services (formerly CSHCD)

Opening Date

06/18/2025

Closing Date

Continuous

FLSA

Exempt

+ Description

+ Benefits

+ Questions

Job Summary

This position will work 37.5 hours per week.

The position allocated to this class performs senior-level information technology work pertaining to the development, design, programming, testing, implementation, modification and maintenance of computer programs and applications across multiple platforms and technologies. The incumbent leads and performs professional data analysis work, including support of data reporting and analysis tools; serves as a lead worker, assigning, directing and monitoring the work of subordinate professional, technical and other data analyst staff on a regular or project basis; may provide direct supervision and evaluations for subordinate professional or technical staff; performs complex professional support and administration of assigned programs and applications; troubleshoots, researches and resolves difficult and complex data analysis applications problems and provides advanced professional, technical support for users. Under the general direction of the Department Head/Elected Official or designee, work is performed with considerable independence and is reviewed through meetings, status reports and from results obtained.

WHO MAY APPLY: This recruitment is open to all applicants meeting the minimum requirements. Priority consideration will be given to Spokane County employees in a position covered by the 1553 Collective Bargaining Agreement (CBA) submitting applications between 6/18/25 and 6/25/25. First consideration will be given to applicants working in Community Services in a position covered by the 1553 CBA; second consideration given to County-wide applicants in a position covered by the 1553 CBA; third consideration given to all other applicants, including the public.

TOTAL COMPENSATION: $88,396 - $123,689 annually. Total compensation is an estimate based upon base compensation, median retirement fund contributions, and current employer-paid health and related benefit contribution rates (including medical, dental, life insurance, long term disability, and leave). The actual total will vary depending upon each employee's enrollment choices.

Examples of Duties

+ Provides and coordinates the analysis of departmental data by identifying data found in various computer systems, pulls or filters data for analysis, and presents data in reports or screens for distribution or evaluation.

+ May serve as primary liaison with vendor for implementation of new software program in coordination with County Information Technology (IT) Department, monitors system storage and performance, sets parameters for optimal function; coordinates upgrades and testing processes.

+ Provides regional coordination of departmental data analysis.

+ May coordinate and/or prioritize application activities within specific department; works on complex data analysis and application issues; investigates, analyzes and corrects operational problems to ensure smooth operation of specific application systems.

+ Examines manual and/or older systems to identify functionality issues; establishes integration points between software applications to allow for the analysis of data.

+ Coordinates research and integration of software packages into existing the departments applications using current technology to improve business models; creates and demonstrates application prototypes for discussion with users; solicits and documents feedback; ensures proper interfaces with other systems.

+ Provides application related training to end users, employing a variety of software and methodologies to create instructional presentations, organizes and coordinates meetings to inform and instruct groups and/or individuals regarding custom software.

+ Function at an administrative level to ensure appropriate software based security, working with the County IT Department on security issues.

+ Working with County IT Department, develops recommendations for, and assists with planning, selection, acquisition, deployment and upgrades of applications and programming tools as assigned.

+ Identifies opportunities to develop and enhance operational efficiencies and recommend new hardware, software, tools, equipment and methodologies to expedite and/or enhance existing processes.

+ Communicates assigned information technology activities with other county departments or divisions within the specific department.

+ Develops and maintains software documentation and use instructions.

+ Attends and participates in meetings; serves on committees and task forces, communicates with supervisor regarding the status of assignments and projects.

+ Supervises technological or related projects to include direct supervision over professional, technical and other staff for duration of project.

+ May directly supervise professional, technical or other staff within the department.

+ Reviews and provides oversight of data released by the department.

+ Attends weekly leadership team meetings, involved in planning discussions for current and future information technology systems and other projects from an information technology perspective.

+ Provides oversight and feedback on contracts, data use agreements, departmental policies.

+ Plans, schedules, conducts, coordinates phases of system development for vendor or county IT supplied systems deployed by the department.

+ Performs a myriad of occasional task from advising on PC purchases to supporting work from home users to managing user permissions and unlocking user accounts.

+ Installs and configures software and peripheral devices such as printers/scanners/web cams to keep the department running when county IT is not immediately available.

+ Performs other related duties as required/assigned.

As Healthcare Information & Management Systems Analyst 2: (Community Services Department)

+ Provides ongoing project implementation and design work to ensure an architecturally sound business systems and data warehousing environment, including software changes, data integration, data quality/compliance/integrity, Electronic Data Interchange (EDI) file processing, data exports, system implementation and support, data analysis, and business reporting.

+ Oversees the technical aspects of Healthcare Data security with regard to department applications, and communications with provider agencies and Washington State Health Care Authority.

+ Provides technical mentoring, training, and other assistance to the Data Quality Assurance Analyst 1 to provide timely and accurate information to the Community Services Department (CSD), CSD leadership, the State, and provider agencies.

+ Documents requirements, designs specifications and performs development and testing of reports produced for review by CSD’s leadership in the effective management of utilization and performance measurements and goals.

+ Participates in the data collection, data analysis, data processing, and results reporting of the CSD annual monitoring, state reviews, and other high priority compliance and business activities.

+ Performs and facilitates the necessary systems/data/business analysis, design, and development for enhancements, projects, and other business proposals based on requests from CSD staff and leadership.

+ Identifies system deficiencies or inefficiencies, making recommendations and participating in the design of system enhancements involving data collection, data integration, data processing, reporting, and systematic automation.

+ Provides data analysis to investigate and resolve data integrity issues in the business applications, Data Warehouse, data submission files, state data warehouse/data marts/ODS, and provider agencies’ source systems.

+ Ensures data processing projects are prioritized, timely and accurate. Ensures scheduling and timeliness of data reporting to and from contracted entities.

+ Designs, maintains and enhances the division data dictionary, EDI specifications, crosswalk documentation, data/process flow charts, and other documentation relevant to data compliance and reporting requirements. Maintains up-to-date master client index flow charts, data entry processes, and the data acquisition and reporting systems for CSD’s information systems.

+ Participates in programmatic committees and meetings with leadership staff to ensure data systems are meeting the objectives of the treatment programs.

+ Facilitates and/or participates as a key contributor to the Information Technology (IT) Committees for providers of mental health.

+ Monitors the provider treatment agencies for disaster recovery, structural and reporting compliance, timely and accurate EDI data submissions, and overall data integrity based on regulatory requirements.

+ Evaluates and communicates with vendors (e.g. ITD, Electronic Medical Records vendor) regarding network service outages to ensure they are resolved in an orderly, timely manner and to reduce instances and recurrences. Functions as CSD liaison to ITD for network and systems issues, as well as HELP Desk requests.

+ Writes and maintains SQL scripts for data extraction and reporting

+ Performs duties of subordinate level classifications as needed.

+ Performs other related duties as assigned.

Detention Services

+ Reviews and provides oversight of offender data released by the department.

+ Attends weekly Detention Services leadership team meetings, involved in planning discussions for current and future information technology systems and other projects from an information technology perspective.

+ Provides oversight and feedback on contracts, data use agreements, departmental policies.

+ Plans, schedules, conducts, coordinates phases of system development for vendor or county IT supplied systems deployed by the Detention Services department.

+ Perform a myriad of occasional task from advising on PC purchases to supporting work from home users to managing user permissions and unlocking user accounts.

+ Installs and configures software and peripheral devices such as printers/scanners/web cams to keep the department running when county IT is not immediately available.

Minimum Requirements

+ Bachelor’s degree in information technology, business administration or computer science or related field, and

+ Three (3) years of experience in computer/technology support, system administration, data tracking and analysis, database management, network administration, or related experience.

+ An equivalent combination of related education and/or experience may be considered.

+ Experience with databases, data analysis, and programming is desired.

+ Possession of a valid Driver's License at time of employment and throughout depending on departmental needs.

+ Certain departments may require the individual to pass a fingerprint background check for Criminal Justice Information Services (CJIS) compliance.

Selection Factors

+ Knowledge of current Microsoft Office tools and Windows desktop operating systems.

+ Knowledge of technology use standards and best practices.

+ Knowledge of system and network security and redundancy/recovery, including disaster planning and recovery processes.

+ Knowledge of requests for proposal (RFP), requests for qualifications (RFQ), and requests for information (RFI).

+ Knowledge of data management and system/database philosophy, standards, and best practices, including data Quality Assurance and Quality Control (QA/QC).

+ Knowledge of troubleshooting techniques and best practices.

+ Knowledge of technology research, evaluation, and comparison.

+ Knowledge of methods to manage processing records, documentation procedures, policies and associated audit requirements.

+ Knowledge of software contract management, licensing and audit requirements.

+ Knowledge of practical application of computer operations procedures.

+ Knowledge of system and network capabilities and administrative processes.

+ Knowledge of project management principles, tools, and techniques.

+ Knowledge of Geographical Information Systems (GIS) and Global Positioning Systems (GPS).

+ Knowledge of relational databases.

+ Knowledge of HIPAA security role and Washington State Category 4 data rule (Confidential Information Requiring Special Handling) (for Community Services position).

+ Skilled in creating, modifying, testing and implementing complex application using programming languages, database services, middleware services, web services and office automation services.

+ Skilled in leading and motivating other employees, including subordinate staff and other professional employees.

+ Skilled in using tact, discretion, initiative and independent judgment within established guidelines.

+ Skilled in analyzing and resolving technology related problems and customer requests.

+ Skilled in researching, compiling and summarizing information, including statistical data.

+ Skilled in organizing work, setting priorities, meeting deadlines and following up on assignments with minimal direction.

+ Skilled in preparing cost estimates and cost/benefit analysis.

+ Skilled in applying analytical thinking to solve problems or accomplish tasks.

+ Skilled in preparing clear and concise reports, correspondence and other written materials.

+ Skilled in establishing and maintaining effective working relationships within a customer service-oriented environment, with internal as well as external agencies and/or departments.

+ Skilled in highly proficient in negotiation and enhanced mediation skills.

+ Skilled in application of emergency management laws and local policies/procedures.

+ Skilled in establishing and maintaining effective interpersonal relationships at all organizational levels and with the public.

+ Ability to analyze general technology problems and facilitate implementation of sound solutions.

+ Ability to work independently and as a team member with limited supervision.

+ Ability to exercise good judgment, knowing when to act independently and when to refer situations to a higher authority.

+ Ability to read, understand and apply technical manuals and procedures, including contractual and legal documentation.

+ Ability to maintain and organize accurate, detailed information and prepare custom reports.

+ Ability to train and lead employees in the use of county network and mobile data systems.

+ Ability to plan, organize, and prioritize work to meet schedules and deadlines.

+ Ability to work effectively in a service oriented position with frequent interruptions.

+ Ability to plan and carry out successive steps to resolve problems in accordance with instruction, policies and accepted practices.

+ Ability to participate and contribute to strategic database planning, design and development efforts.

+ Ability to develop and implement policies and procedures for emergency planning, training-exercise, mitigation-recovery, volunteers, and resource coordination.

+ Ability to work confidently with various City/County officials, law enforcement agencies, fire services, businesses, hospitals, Behavioral Health Agencies, public health, and other emergency organizations.

+ Ability to present effectively before groups.

+ Ability to communicate effectively to express ideas and convey complex information, both verbally and in writing with co-workers, the public, and a variety of agencies and officials.

+ Ability to analyze and interpret complex information and situations quickly and objectively; determine a proper course of action for self and/or others.

+ Ability to effectively work within a multi-jurisdictional environment, including recognizing political implications and working in harmony with elected and senior public officials from various jurisdictions.

+ Ability to effectively coordinate, perform, and complete multiple duties and assignments concurrently and in a timely manner.

+ Ability to effectively plan, coordinate, monitor, and evaluate the work of subordinates.

SPOKANE COUNTY

Employee Benefits Summary

The following is a brief list of benefits available to Spokane County regular employees. Complete information is available from Human Resources Department. This information is subject to change.

PAID TIME OFF

Spokane County Observed Holidays

Up to 10 (ten) paid holidays are observed by Spokane County.

PTO

Non-represented and a select group of represented employees receive a bank of hours that combine both vacation and sick leave into a paid time off bank. There is no waiting period to use this time and it starts out at almost 2 days per month accrual increasing in accrual rates annually for first 5 years.

Vacation

For employees with less than five (5) years of continuous service, the accrual rate is 1 day of vacation each month for a total of 12 days per year. After six (6) months, employees are eligible to take accumulated vacation time. (Please note the vacation time accumulation may vary depending on contract language).

Sick Leave

Sick leave is earned at 1 day per month and can be taken as the days are accumulated.

Other Leaves

Spokane County provides several other paid leaves such as: bereavement leave, jury duty and military duty leave.

INSURANCE BENEFITS

Medical Insurance

Two plans are currently available: Premera Blue Cross (PPO) and Kaiser Permanente (HMO). Spokane County pays 95% of the premium for full-time employees and 90% of the premiums for spouses and dependents. Premiums are deducted each pay period (pay periods: 15th and last day of the month).

2024 Rates:

Premera

Employee Only: $38.04 per month

Employee & Spouse: $149.52 per month

Employee & Family: $209.60 per month

Employee & Child(ren): $136.16 per month

Kaiser:

Employee: $35.92 per month

Employee & Spouse: $140.56 per month

Employee & Family: $196.06 per month

Employee & Child(ren): $128.58 per month

Dental Insurance

Two plans are currently available: Delta Dental of Washington (PPO) and Willamette Dental (DMO). Spokane County pays 95% of the premium for full-time employees and 90% of the premiums for spouses and dependents.

2024 Rates:

Delta Dental Willamette Dental

Employee: $5.74 per month Employee: $5.98 per month

Family: $11.48 per month Family: $11.96 per month

Group Life Insurance

The County provides a $25,000 group life insurance policy to employees. The County provides a $10,000 benefit for those represented by 492, 492CS & 492CL. This benefit is paid in full by Spokane County.

Long Term Disability Coverage

Provides an income protection benefit in the event of a long-term illness or injury at rate of 60% of income up to a maximum of $5,000 per month. Spokane County pays the full premium for this plan. Deputy Sheriff's receive a benefit through their union for disability.

RETIREMENT

Retirement Plan (401a)

Spokane County employees are automatically included in the Washington State Retirement System. Both the employer and the employee contribute to the plan. This retirement plan provides a guaranteed lifetime monthly benefit once vested and eligible for retirement.

Additional Retirement Plan Option (457b)

Employees may supplement their retirement income and save money on taxes by participating in this optional County program. Roth (after-tax) option is also available through this retirement plan.

VOLUNTARY BENEFITS

AFLAC

Supplemental insurance is optional and is provided by AFLAC to help pay for benefits not covered by major medical insurance. The employee pays 100% of the premium.

Travel Assistance

Provides additional travel protections anytime you travel more than 100 miles from home. Includes pre-trip information, emergency ticket replacement, and emergency evacuation coverage. This benefit is paid in full by Spokane County.

Flexible Spending Plan (FSA)

Spokane County sponsors a Section 125 Flexible Spending Account to allow out-of-pocket Medical & Daycare Expenses to be paid with Tax Free Dollars. Premiums are automatically set up pre-tax under the FSA.

Voluntary Term Life Insurance

Voluntary Term Life Insurance is additional optional life insurance provided through The Standard Insurance. New employees are guaranteed up to $50,000 for self and $20,000 for a spouse with no medical underwriting needed.

WORK/LIFE PROGRAMS

Employee Assistance Program

Employees and their family members are eligible to receive free counseling. There are also benefits relating to financial and legal concerns.

Reduced Cost Bus Pass Program

Spokane County participates in a program with STA which discounts bus passes to $5 a month.

Wellness Programs

There are opportunities for nearby exercise programs at reduced cost and education programs around wellness themes including financial well-being, nutrition and stress reduction.

Discounts

There are local and national discounts available to Spokane County employees.

01

Describe your experience in dealing with transforming, managing, and collecting healthcare data.

02

Describe your experience working within the behavioral health system within WA State. Provide specifics on your coordination and engagement with external partners, including Medicaid Managed Care Organizations, commercial Insurance, and the Washington State Health Care Authority.

03

Describe a data project you have managed.

04

Describe a time you created a report and how you interacted with the end users.

Required Question

Employer

Spokane County

Address

824 N Adams Spokane, Washington, 99260

Phone

509-477-5750

Website

http://www.spokanecounty.org/employment