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Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Commercial Real Estate Operations Supervisor at our Irving, Texas or Tysons, Virginia location. The primary purpose of this job is to Portfolio Management and Underwriting of large commercial real estate loan requests within delegated authority in accordance with Federal regulation and PenFed Board of Director Policies, procedures, and standards. The incumbent will be responsible for reviewing, underwriting, and managing commercial real estate loans post-closing with the intent of mitigating the inherent risk in the portfolio.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

+ Supervise daily operations of the commercial loan operations team including processing, documentation, servicing, and reporting functions.

+ Ensure accurate and timely processing of commercial loan transactions, including new loans, modifications, payoffs, payments, and maintenance activities.

+ Monitor and maintain quality control standards, ensuring all documentation complies with internal policy, regulatory requirements, and audit standards.

+ Act as liaison between commercial lending, credit, legal, and other departments to ensure smooth loan onboarding and servicing processes.

+ Assist in developing and implementing operational procedures and best practices for efficiency and risk mitigation.

+ Train, coach, and develop team members; provide performance feedback and assist with career development.

+ Respond to escalated issues and complex transactions with appropriate resolution and service.

+ Support audits, exams, and internal reviews by providing requested data, documents, and responses.

+ Collaborate with IT and vendors for system enhancements, testing, and troubleshooting.

+ Maintain knowledge of commercial lending regulations and assist in regulatory change implementation.

+ Prepare and analyze operational reports and dashboards to track productivity, exceptions, and performance metrics.

*This role is responsible for ensuring business continuity. *

Qualifications

Equivalent combination of education and experience is considered.

+ Bachelor’s Degree in a related field is strongly preferred.

+ Minimum of seven (7) years of experience in a financial/ commercial servicing setting, with at least (3) years of experience as an underwriter and/or Portfolio Manager in a financial setting, is required.

+ Strong knowledge of Jack Henry CRE loan servicing products is highly desirable.

+ Strong analytical skills and ability to interpret financial statements, rent rolls, and other reports with ease.

+ Knowledge of PenFed structure, products, policies and procedures preferred.

+ Strong written and verbal communication skills.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

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