• Community Partner Manager, Transportation Partner…

    Amazon (Bellevue, WA)


    Description

    The Transportation Partner Experience (TPX) Communities team is seeking a community partner manager to connect with and support our Amazon Freight Partners (AFPs) and Delivery Service Partners (DSPs) in North America. Our mission is simple: drive engagement, advocacy and business success among the critical functions in Amazon’s supply chain and logistics networks. We do this by building advisory groups that connect, inform, and inspire the ecosystem of entrepreneurs and business owners who partner with Amazon to improve delivery flexibility, speed and reliability for our customers.

     

    We measure our success through the positive impact we deliver for community members’ businesses, but also in the relationships we enable community members to build with each other and Amazon.

     

    This role has regular visibility to executives and business stakeholders. If you’re looking to build community through engagement and interactions with our advisory group community to strengthen the community value proposition, we’re your perfect match. Come help us learn, invent, and grow!

     

    Key job responsibilities

     

    As a community partner manager, you will lead the relationship building and advocacy for AFPs and provide ad-hoc support for another community partner manager who leads this work for DSPs.

     

    Responsibilities include: (1) community partner strategy, (2) meeting moderation strategy and execution, and (3) cross-functional stakeholder management both with internal and external partners. Ultimately, you will spend each day obsessing over the community member lifecycle to bring relevant experiences and conversations that help improve their experience partnering with Amazon.

    About the team

    The WW TPX team’s vision is to build and nurture communities of the happiest, safest, and highest quality transportation partners. We are committed to protecting and improving partner sentiment by innovating how we power the feedback flywheel, so that our partners can influence the future of logistics. We play the long game, as we know that the sustained satisfaction of our partners will reduce attrition and strengthen Amazon’s logistics network over time. The TPX organization has six core pillars (Communications, Reputation Management, Communities, Events, Creative, and Engagement).

    Basic Qualifications

    - 3+ years of driving end to end delivery, and communicating results to senior leadership experience

     

    - 3+ years of program or project management experience

     

    - Experience using data and metrics to determine and drive improvements

     

    - Experience working cross functionally with tech and non-tech teams

    Preferred Qualifications

    - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

     

    - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

     

    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

     

    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

     

    Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.