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+ Area of Interest: Support Services

+ FTE/Hours per pay period: 1.0

+ Department: Environmental Services

+ Shift: 7am-3:30pm with every other weekend and holiday

+ Job ID: 165793

Overview

Serves as primary Housekeeping representation to patient in order to drive Hospital Consumer

Assessment of Health Plans Survey (HCAHPS) outcomes. Routinely participate in HCAHP reviews and

patient experience improvement activities. Maintains the cleanliness of the Health System including, but

not limited to, public areas, patient rooms, offices, corridors, restrooms, bath and showers, elevators,

stairways, exam rooms, laboratories, diagnostic and procedure areas, and at the exterior of entrances to

enhance patient experience of Best Outcome For Every Patient Every Time. Cleans and extracts carpet

and upholstery per plan and request. Assists with moving furniture, beds and approved conference room

setups, as per job hazard analysis.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:

+ Expect paid time off, parental leave, 401K matching and an employee recognition program .

+ Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

+ Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Maintains high standards of cleanliness as defined by following daily and weekly

program requirements and additional hospitality rounding.

• Displays positive interactions with patient, family, and staff on a daily basis.

• Maintains patient confidentiality (HIPAA).

• Follows department and hospital safety policies.

• Adheres to all hospital and department policies and procedures and Standards of Behavior

• Completes the routine and/or special cleaning needs of areas assigned to work to include, but not limited to: auto scrubbing, battery operated vacuum (bovaccing), dry and wet mopping, wiping off horizontal and vertical surfaces, vacuuming, pulling trash, high dusting, edging, cleaning sinks, toilets, showers, tubs, fans, extracting carpets, cleaning stairwells, operate cardboard/trash packer.

• Safely handles all waste streams according to policy/guidelines.

• Notifies Lead Tech, Supervisor or HELP Desk of any repairs or maintenance needed.

• Assists with meeting room set-ups.

• Responds appropriately as assigned to trained emergency codes, which may include disruptive person codes.

Qualifications

Education:

Must be at least 18 years of age. High School diploma or equivalent desirable, but not required.

Experience:

Previous Environmental Service (housekeeping) and strong patient care/customer service skills experience in a health care facility desirable, but not required. Primarily on the job training.

Ability to follow detailed instructions and respond to pagers. Ability to speak, hear, read and write English at a level that supports communication with patients, family and staff. Ability to prioritize multiple tasks. Ability to relate to others in a caring, tactful and courteous manner in less than calm circumstances. Basic computer skills (i.e., Cornerstone, email).