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About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Manager, Trailer Operations is a key operational leader responsible for driving the success of the trailer rental line of business across United Site Services. This role oversees daily field operations, strategic planning, fleet readiness, and process improvement to ensure service excellence, compliance, and profitability. The Manager will partner closely with branch and regional leadership to deliver operational consistency, execute high-impact initiatives, and support long-term growth in a matrixed environment.

Essential Functions

+ Develop and execute comprehensive operational strategies to enhance efficiency, improve service delivery, and support overall business objectives.

+ Oversee repair and make-ready operations, rental fleet readiness, and the implementation of standardized procedures across all locations.

+ Collaborate with regional and branch leadership to align staffing, training, and equipment resources with local and regional demand.

+ Identify operational inefficiencies and lead continuous improvement initiatives to streamline workflows, reduce costs, and maximize productivity.

+ Implement and manage technologies or systems that support automation, analytics, and data driven decision-making.

+ Lead initiatives focused on enhancing customer experience, including service responsiveness, equipment reliability, and overall service quality.

+ Define and monitor service level expectations and establish key performance metrics to track operational performance.

+ Ensure timely maintenance and repair of equipment to maximize fleet uptime and availability.

+ Monitor parts usage, manage returns, and maintain efficient restocking processes to prevent service delays.

+ Confirm all equipment meets safety and operational standards before being returned to the rental fleet.

+ Maintain accurate service records and monitor trends in equipment performance and repairs.

+ Track and report on KPIs related to fleet readiness, turnaround time, and maintenance costs.

+ Analyze operational data to identify trends and recommend process improvements.

+ Travel of up to 40% required.

+ Perform other duties and projects as required.

SUPERVISORY RESPONSIBILITIES

This position has direct supervisory responsibilities.

Qualifications

QUALIFICATIONS

EDUCATION

Min/Preferred

Education Level

Description

Preferred

4 Year / bachelor’s degree

Business Administration, Management, or other related field or a combination of relevant education and experience.

EXPERIENCE

Minimum Years of Experience

Maximum Years of Experience

Comments

7

Years in rental equipment fleet service and management or a related industry and leading a diverse team to achieve results in a dynamic environment.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Proven cross-functional leadership with the ability to influence and manage complex, cross-organizational

projects in a fast-paced, operationally intensive environment.

• Strong customer service orientation, with a focus on operational follow-through, service reliability, and

enhancing the customer experience across decentralized locations.

• Demonstrated customer service skills, collaboration skills, with the ability to foster teamwork across field

operations, logistics, and corporate support functions.

• Experience working within a matrixed organization, with the ability to balance competing priorities and

drive alignment between regional and corporate stakeholders.

• Decisive problem-solving and critical thinking skills, with a strong bias for action and the ability to lead

through ambiguity and operational complexity.

• Operational fluency in both English and Spanish is highly desirable; bilingual skills are a plus to support

workforce engagement across diverse teams.

Physical Requirements

+ Sit while answering phones or reply to emails

+ Use hands and fingers to handle, control or feel objects tools or controls

+ Repeat the same movements when entering data

+ See details of objects that are less than a few feet away

+ Speak clearly so listeners can understand

+ Understand the speech of another person

+ Focus on one source of sound and ignore others

+ Hear sounds and recognize the difference between them

+ See differences between colors, shades and brightness

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following** **benefits:

+ Holiday & Paid Time Off (pro-rated for Part-Time employees)

+ Medical/Pharmacy

+ Dental

+ Vision

+ Employer-Paid Short-Term Disability

+ Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

+ Voluntary Employee Life & Accidental Death and Dismemberment

+ Voluntary Spousal Life

+ Voluntary Dependent Life

+ Voluntary Hospital Indemnity, Accident and Critical Illness

+ Commuter/Transit Account

+ Voluntary Long-Term Disability

+ Healthcare Flexible Spending Account

+ Dependent Care Flexible Spending Account

+ Health Savings Account with company contribution

+ 401(k) with employer match

+ Employer-Paid Employee Assistance Program (EAP)

+ Employee Discounts

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted

position applicable to all locations across the US. Within the posted salary range, individual pay is

determined by the geographic location, job related skills, experience, education, and certifications. Our

total compensation package includes base pay plus a comprehensive benefits program.

Salary Range

$105,600.00/Yr. – $158,400.00/Yr. / hour

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit

discrimination against any applicant or employee based on any legally-recognized basis, including, but

not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical

conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.