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The Manager of Quality leads facility-wide quality improvement efforts and ensures ongoing compliance with regulatory standards. This role champions a culture of safety, excellence, and continuous improvement—supporting clinical quality, coding integrity, and process enhancement, depending on departmental focus.

What We Offer

+ Competitive Pay

+ Comprehensive Medical, Dental, Vision & Life Insurance

+ Generous Paid Time Off (PTO)

+ Extended Illness Bank (EIB)

+ Matching 401(k) Retirement Plan

+ Career Growth Opportunities

+ Employee Recognition & Rewards Programs

+ Exclusive Discounts and Perks*

Key Responsibilities

Lead Quality Programs

+ Design, implement, and oversee quality initiatives aligned with organizational goals and regulatory standards.

Drive Performance Improvement

+ Collaborate with department leaders to identify performance gaps and implement sustainable, evidence-based solutions.

Monitor and Report Metrics

+ Analyze quality data to identify trends, evaluate outcomes, and present actionable insights to leadership.

Ensure Survey Readiness

+ Maintain compliance with accreditation and regulatory bodies (e.g., The Joint Commission, state requirements) through audits and continuous monitoring.

Educate and Empower Staff

+ Provide training and resources to promote adherence to quality standards and foster a culture of excellence.

Maintain Quality Documentation

+ Ensure quality-related documentation is complete, accurate, and audit-ready.

Support Collaborative Efforts

+ Serve on cross-functional teams to enhance care coordination, efficiency, and patient outcomes.

Other Duties

+ Perform additional responsibilities as assigned; uphold organizational policies and compliance standards.

Qualifications

Education

+ _Required:_ Associate Degree in Nursing

+ _Preferred:_ Bachelor’s degree in Nursing, Healthcare Administration, Quality, or related field

Licensure & Certifications

+ _Required:_ Active RN license (state-specific or compact)

+ _Preferred:_ Certified Professional in Healthcare Quality (CPHQ)

Experience

+ 3–5 years in quality management, regulatory compliance, or related healthcare field (required)

+ Direct experience supporting TJC or state surveys (required)

+ 2–4 years in data analysis (preferred)

+ Prior supervisory or management experience (preferred)

What You Bring

+ In-depth knowledge of quality improvement frameworks and regulatory requirements

+ Strong analytical skills with experience interpreting data and driving change

+ Collaborative mindset with proven ability to lead interdisciplinary teams

+ Excellent verbal and written communication skills

+ Strong organizational and project management capabilities

INDLEAD

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.