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Description

On the Worldwide Returns & ReCommerce team (WW R&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.

Every year, Amazon processes and removes hundreds of millions of damaged and overstock items from its fulfillment centers and reverse fulfills these items to Sellers, Vendors, Liquidators, Charities, and Recyclers. Our team delivers products, features, and programs that reduce removal costs, improve removal performance, eradicate defects, and reduce warehouse fullness.

In this role, you will own a product and program roadmap to drive improved cost, performance, quality, customer experience, and capacity. You will work directly with software developers, program managers, as well as operations, transportation, accounting, tax, and legal partners to author requirements documents. This is an exciting opportunity for someone entrepreneurial, customer-obsessed, and comfortable with ambiguity to make a direct and measurable impact.

Key job responsibilities

- Draft and collect business requirements

- Interview stakeholders and customers, analyzing complex anecdotal and raw data to make decisions

- Author PRFAQs for future 'Think Big' ideas in order to get funding

- Deliver minimal viable products (MVPs) in an agile, iterative way that enables Amazon to test and learn

- Deliver requirements, products, and features on tight timelines

- Interacting with stakeholders at multiple levels and in multiple locations, and working with business, product, data science, tech, program, and Operations teams to define and deliver solutions.

- Understands customer (internal and external) needs, defining clear project plans, and executing to high expectations in a fast-paced environment.

- Defining a data-driven product vision, developing business cases and requirements, and prioritizing competing opportunities.

- Working directly with engineering to build exceptional products.

- Anticipate bottlenecks, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints.

- Comfortably collaborate with global stakeholders in other regions to define requirements that support international use cases.

- Have exceptional written and verbal communication skills, with the ability to communicate accurately, crisply, and comfortably in various settings

- Be highly vocally self-critical, able to understand their opportunities for growth and deliver on feedback independently and fully

A day in the life

- Meeting with engineers and discussing new products and features

- Interviewing associates, vendors, carriers, and sellers for anecdotal data or feedback

- Gathering requirements from tax, accounting, compliance, operations, program, and business stakeholders, and then making critical prioritization decisions based on those requirements

- Conducting surveys, doing market segment research or customer interviews, or visiting sites to understand your customer better

- Writing documents to build support from your stakeholders and leaders

- Modeling financials to quantify the impacts of your products

- Dreaming up new big ideas and brainstorming with colleagues

About the team

We are the WW Removals team, part of the Worldwide Returns & ReCommerce (WW RR) organization at Amazon.

WW RR owns WW reverse logistics for Amazon, beginning with alternatives to returns; returns customer experience and transportation; recovery and recommerce channels (e.g. Amazon Warehouse, Liquidations, and Donations, as well as Seller-facing recovery programs); ReLo Ops; customer returns evaluations tools and programs; and finally, removals tools and programs.

WWRR's vision is to set the global standard for excellence in reverse logistics, and build a future that prioritizes customers, the planet, and our pursuit of zero costs, zero defects, and zero waste.

Basic Qualifications

- 5+ years of product or program management, product marketing, business development or technology experience

- Bachelor's degree or equivalent

- Experience owning/driving roadmap strategy and definition

- Experience with end to end product delivery

- Experience with feature delivery and tradeoffs of a product

- Experience as a product manager or owner

- Experience owning technology products

- Master's degree or equivalent

- Experience developing operational processes and technologies

Preferred Qualifications

- Experience in influencing senior leadership through data driven insights

- Experience working across functional teams and senior stakeholders

- Knowledge of key customer experience metrics and methodology (e.g., NPS)

- Experience performing financial or other quantitative analyses

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.