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Description

Amazon is building the largest EV fleet and charging network in the world as part of our Climate Pledge. The Sr. Technical Program Manager will be responsible for developing and introducing new hardware products (with a heavy software component) for our charging network. You'll be joining a fast-paced team building from zero-to-one. The ideal candidate for this role will be 1) highly customer obsessed, 2) strong at deep diving technical issues and looking around corners to gauge technical risks, 3) excel at building new processes and mechanisms with a multitude of stakeholders, both external and internal, and 4) excellent at communicating program updates and progress to all levels of leadership.

Key job responsibilities

* Oversee hardware development programs with a strong software component, including (but not limited to) connectivity solutions, provisioning of new equipment, and customization/development of electrical infrastructure components to meet our unique fleet use cases

* Coordinate between internal stakeholders, vendor engineering teams, and manufacturing partners to ensure alignment on deliverables and timelines

* Drive continuous improvement in hardware design based on field performance data, reliability metrics, and operational insights

* Deep dive failures (including through testing, log reviews, SQL queries) to determine root causes

* Oversee field testing of new solutions

* Write concise updates to share progress and risks with leadership

* Travel will be required 25-30% of the time, with some heavier months and some lighter months.

A day in the life

You'll start off the morning by reviewing third party designs and comparing them against our requirements for Amazon operations. You'll then provide feedback to the 3Ps in writing ahead of a weekly sync up.

In the afternoon, you'll deep dive a high risk failure mode and work with your engineering team counterparts to develop a test plan to rule out/confirm different hypotheses. You'll also query datasets as part of your deep dive.

You'll finish up the day by contributing to a leadership business review with a program status update and sharing key program risks/mitigations/impacts to timeline.

About the team

The EV Charging Infrastructure Engineering (CIE) team is responsible for accelerating Amazon's Last Mile electrification and facilitating the successful transition of our delivery fleet to achieve net zero-emissions in support of The Climate Pledge. We define EV charging and infrastructure engineering requirements, develop or source solutions to meet those needs, and manage the performance of our EV charging assets post-installation. We are relentless evangelists for our products and technology solutions, and the positive impact they will have on our internal and external customers.

Basic Qualifications

- 5+ years of technical product or program management experience

- 7+ years of working directly with engineering teams experience

- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules

- Bachelor's degree in engineering, computer science or equivalent

- Ability and willingness to travel internationally and domestically (30% total travel)

Preferred Qualifications

- Experience building and evaluating system-level technical design

- Strong background in mechanical design principles, thermal management, and structural analysis

- Experience managing vendor relationships and external engineering teams

- Experience with Design for Manufacturing (DFM) and Design for Assembly (DFA) methodologies

- Familiarity with CAD software and hardware development tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.