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Description

Assistant Director of Information Technology

The Assistant Director of IT Services plays a strategic leadership role in managing complex IT systems and delivering high-level user support. This position ensures the effective deployment of hardware/software, oversees user setup, and maintains reliable technical support across the organization. The role emphasizes leadership, strategic planning, and operational excellence to enhance departmental efficiency.

Key Responsibilities

20% – Team Leadership & Development

Lead and mentor IT staff, fostering a respectful and collaborative work environment. Promote communication, enforce best practices, and support professional growth. Represent the Executive Director when needed.

20% – OS & Software Management

Oversee Mac OSX and Windows systems organization-wide. Manage software deployment, updates, and user account security. Ensure cross-departmental proficiency with Microsoft and Adobe suites.

20% – Remote Admin & Helpdesk Oversight

Lead remote administration using tools like Apple Remote Desktop and Windows Remote Desktop. Supervise helpdesk operations, ensuring timely resolution of technical issues and high user satisfaction.

20% – System Deployment & Strategy

Direct planning and execution of system deployments. Oversee hardware/software installation and user onboarding, aligning with IT policies and long-term goals.

10% – Resource & Facility Management

Manage IT resources and equipment allocation. Oversee workspace logistics and maintain printers and multifunction devices to meet organizational standards.

10% – Network & Scripting Oversight

Provide oversight for network interface configuration on workstations and servers. Support scripting and automation to improve efficiency and reliability.

Qualifications

Bachelor’s degree in Engineering or equivalent technical experience.

Minimum 3 years of production experience.

Strong technical knowledge of studio and field production operations.

Familiarity with media distribution (social media, streaming) preferred.

Technical Expertise

Proficient in Mac and PC imaging/deployment technologies.

Knowledge of Storage Area Network (SAN) systems.

Experience with studio equipment is a plus.

Strong team-building and project management skills.

Requirements

Desktop deployment, Firewall deployment, Software System, Mac OS X, Microsoft Windows, Remote Desktop Support, Network Infrastructure, SAN - Storage Area Network, Desktop Imaging, Jamf Pro

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