• Desktop Support Technician Intern

    EMCOR Group (Barberton, OH)


    Description

    About Us:

     

    We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power.

     

    With 15 locations and over 1,250 employees, including 600 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.

     

    Job Title: Desktop Support Technician Intern

     

    The Desktop Support Technician Intern’s role is to facilitate maintenance of all hardware; install, maintain, and support software loaded on personal computers and Local Area Networks (LAN); perform moves, adds, and changes as necessary. The employee will interact with users daily to facilitate support with any and all aspects of software, hardware, connectivity, etc. The Desktop Support Technician Intern will report directly to the Director of Information Technology, who will determine and direct all priorities for the employee.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    Include the following. Other duties may be assigned.

     

    + Respond to calls, document problems and offer resolutions

    + Update inventory system to ensure it is accurate

    + Assist in organizing and updating documentation for the IT Team

    + Provide operational management to include day-to-day operation, maintenance and problem resolution for all computer systems, equipment and software.

    + Ensure conformance to established Company policies, procedures, and standards.

    + Work with end users to identify and deliver required service levels.

    + Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.

    + Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users.

    + Recommend and implement corrective hardware solutions, including off-site repair as needed.

    + Receive and respond to incoming calls, support tickets, and/or e-mails regarding PC and/or other hardware problems.

    + Schedule and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.

    + Maintain patches, hot fixes, and virus updates for PC security.

    + Support and troubleshoot Androids, iPhones, IPads and Printers.

    SUPERVISORY RESPONSIBILITIES

    This position has no supervisory responsibilities.

    QUALIFICATIONS

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

     

    + High School Diploma or GED required.

    + Currently enrolled full-time at an accredited university, pursuing an Associate or Bachelor’s degree in Information Technology, or other similar degree – junior level status or higher at the time of the internship is required.

    + Strong customer service skills

    + Proven skills in Microsoft operating systems and Microsoft standard software (Office / Teams / Etc) is required.

    LANGUAGE SKILLS

    Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, government agencies, customers, vendors and suppliers.

    PHYSICAL REQUIREMENTS

    The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

     

    We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

     

    **Notice to prospective employees:** There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.

     

    EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

    Qualifications

    Education

    Required

    + High School or better

    Preferred

    + Technical/other training or better

    Experience

    Required

    + Proven skills in Microsoft operating systems and Microsoft standard software (Office / Teams / Etc)

    + Strong customer service skills

    + Currently enrolled full-time at an accredited university, pursuing an Associate or Bachelor’s degree in Information Technology, or other similar degree

     

    Equal Opportunity Employer

     

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

     

    For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.