"Alerted.org

ServiceNow COE Leader

About the Role:

We are looking for a dynamic and strategic Business Leader to drive the growth of our ServiceNow software services business specifically focused on CRM, HRSD and SOM. This role will be instrumental in expanding our ServiceNow practice by working closely with clients to understand their business needs and with ServiceNow as a strategic partner to co-develop and deliver impactful solutions.

Key Responsibilities:

• Business Development: Identify and pursue new business opportunities, lead strategic pursuits, and drive pipeline growth across industries. Creating differentiation to competition, win strategies for deals , generating a pipeline and order booking of 20 M, specifically towards CRM, HRSD and SOM.

• Client Engagement: Build and nurture executive-level relationships with key clients to understand their digital transformation goals and position ServiceNow-based solutions in CRM, HRSD and SOM areas.

• Partner Collaboration: Act as the primary liaison with ServiceNow, fostering a strong partnership to align on joint go-to-market initiatives, co-selling opportunities, and innovation roadmaps.

• Practice Leadership: Guide the development of ServiceNow capabilities, including talent development, solution accelerators, and industry-specific offerings.

• Thought Leadership: Build a strong differentiator on ServiceNow and present our differentiation in ServiceNow ecosystem events, webinars, and industry forums.

Qualifications:

• Experience: 10 years in enterprise software services, with at least 5 years in a leadership role focused on ServiceNow specifically on CRM, HRSD and SOM.

• ServiceNow Expertise: Deep understanding of ServiceNow ecosystem (CRM, HRSD and SOM) and interconnection with other ServiceNow Modules ITSM, ITOM, ITAM etc.

• Business Acumen: Proven track record of driving revenue growth, managing large-scale transformation programs, and building high-performing teams.

• Relationship Management: Strong experience in managing C-level relationships and strategic partnerships.

• Education: Bachelor’s degree in Business, Technology, or related field; MBA or equivalent preferred.

Preferred Skills:

• Experience with industry-specific ServiceNow solutions.

• Good Understanding of Agentic and Gen AI , activation of same with Now Assist.

• Familiarity with agile delivery models and digital transformation frameworks.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

+ Flexible work

+ Healthcare including dental, vision, mental health, and well-being programs

+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan

+ Paid time off and paid holidays

+ Paid parental leave

+ Family building benefits like adoption assistance, surrogacy, and cryopreservation

+ Social well-being benefits like subsidized back-up child/elder care and tutoring

+ Mentoring, coaching and learning programs

+ Employee Resource Groups

+ Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

**Job:** _Project Manager_

**Organization:** _NA APPS LOC PRACTICE_

**Title:** _ServiceNow COE Leader_

**Location:** _GA-Atlanta_

**Requisition ID:** _080338_