• Client Solutions Specialist

    Assured Environments (New York, NY)


    Client Solutions Specialists are responsible for overseeing client and service relations during the evening portion of the working day. They maintain client relationships by responding to inquires and requests in a courteous manner, working closely with various departments and technicians to schedule and provide services, entering service requests into the database, and updating account information.

    Requirements (include but are not limited to):

    Acting as the liaison between clients and technicians

     

    Receiving and processing service orders via e-mail, phone, fax, and electronic data interchange.

     

    Addressing any customer inquiries regarding service requests and transferring customers to the appropriate personnel, if necessary.

     

    Receiving and processing service requests in conjunction with the Service Department.

     

    Scheduling repeat services and special service requests for clients

     

    Addressing inquiries of the field personnel

     

    Developing and maintaining positive client relations and coordinating with various departments to ensure customer requests and questions are handled appropriately and in a timely manner.

     

    Thoroughly documenting customer interactions to ensure accurate tracking and analysis.

     

    Analyzing problems and providing information and solutions.

     

    Communicating customer complaints to the Operations Department.

     

    Verifying and updating existing client information in the database

    Desired Skills:

    Multi-line phone system experience

     

    Proficient in Microsoft office

     

    Excellent interpersonal skills

     

    Ability to use computers and learn company systems

     

    Excellent verbal and written communication skills

     

    Extremely organized and detail oriented

     

    Excellent phone and email etiquette

     

    Ability to manage multiple tasks and set priorities

     

    Good conflict resolution instincts

     

    Patience and good judgment with people

     

    Limited knowledge of company services

    Desired Experience & Education :

    2-5 years applicable work experience, preferably in call center and customer service roles

     

    High school diploma required

     

    College degree preferred

    We believe our benefit package is the best in the industry and includes:

    -ESOP (Employee Stock Ownership Plan)

     

    -Employer paid Health, Disability and Life Insurance

     

    -401K Retirement plan

     

    -Paid Vacation, Sick and Holidays

     

    Assured Environments is an Equal Opportunity Employer