• Technical Support Professional

    IBM (San Jose, CA)


    Introduction

     

    Your role and responsibilities

     

    Technical Support Professional, IBM Corporation, San Jose, CA.

     

    * Provide technical support to clients with complex DB2 and software product issues for production, testing, and development servers.

    * Work on cases through Salesforce and interact with clients.

    * Assist and troubleshoot following issues/cases for clients like product installation, version upgrades, patch fixes, backups, HADR, pure scale features, SQL, data load and import, and performance tuning and configuration.

    * Collect data and set up test environments on Linux, UNIX, and Windows to troubleshoot and identify root causes.

    * Use Rational Clear Quest to document the APAR for external users, to prevent affecting the product.

    * Collaborate with Release management and development to publish release documents using Drupal, which contains a list of defects to be addressed in a Db2 product patch.

    * Use Salesforce to track cases and identify clients needing updates for resolution.

    * Perform deep problem diagnosis using Db2 specific diagnostic tools, code traces, and analyze operating system-level traces; then conduct live debugging sessions.

    * Examine and analyze the assigned product's source code to determine whether a particular behavior is functioning as intended or whether it is a flaw and use C++ and other languages to determine the functionality's final behavior.

    * Create client-facing documentation regarding the defect using technical writing skills to summarize the scenario and resolution for the defect.

    * Utilize Db2, SQL, C, C++, Java, .NET, HTML.

     

    Required: Master’s degree or equivalent in Computer Science, Engineering, or related (employer will accept a bachelor’s degree plus five (5) years of progressive experience in lieu of a master’s degree) and one (1) year of experience as a Database Administrator, Software Developer or related. One (1) year of experience must include utilizing Db2, SQL, C, C++, Java, .NET, HTML. $171052 to $235000 per year. Full time. WJ115.

    Required technical and professional expertise

    Master’s degree or equivalent in Computer Science, Engineering, or related (employer will accept a bachelor’s degree plus five (5) years of progressive experience in lieu of a master’s degree) and one (1) year of experience as a Database Administrator, Software Developer or related. One (1) year of experience must include utilizing Db2, SQL, C, C++, Java, .NET, HTML

     

    IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.