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Overview

Get on the fast track to a more rewarding career with Alamo and National Car Rental teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At Enterprise, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CSR will gain knowledge through local training and hands-on experience to provide administrative support and service customers.

THIS IS A FULL TIME POSITION 40 hours per week/ELIGIBLE FOR BENEFITS

Pay is $16.50 /hr

_Apart from religious observations, must be available to work the schedule below_

Monday: 8am-5pm

Tuesday: 8am-5pm

Wednesday: 8am-5pm

Thursday: 8am-5pm

Friday: 8am-5pm

Saturday: **OFF**

Sunday: **OFF**

Responsibilities

+ Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

+ Meet and greet customers in a friendly and timely manner

+ Initiate rental contract based on customer reservations or on-the-spot need

+ Provide directions and general assistance

+ Assist to assess condition of rental upon return

+ Process returns, check-ins and exit kiosk transactions

+ Understand and communicate rental terms and conditions, vehicle features and other services

+ May sell optional protection products, upgrades, fuel options and other additional equipment

+ Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

+ Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/ Disability/Veterans

Qualifications

+ Must be at least 18 years old

+ High school diploma or GED equivalent required

+ Must have at least 1 year prior customer service retail or administrative support experience

+ Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

+ No drug or alcohol related conviction on driving record in the past 5 years

+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

+ Must be able to understand, read, write and speak English

+ Must be willing to accept $16.50/hour

+ Apart from religious observations, must be available to work the following schdule:Monday: 8am-5pmTuesday: 8am-5pmWednesday: 8am-5pmThursday: 8am-5pmFriday: 8am-5pmSaturday: **OFF** Sunday: **OFF**

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.