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NY HELP No

Agency Health, Department of

Title Project Assistant (Application Support Specialist) (Helen Hayes Hospital) - 93703

Occupational Category I.T. Engineering, Sciences

Salary Grade NS

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $90681 to $113650 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 5%

Workweek Mon-Fri

Hours Per Week 40

Workday

From 8:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Rockland

Street Address Helen Hayes Hospital

51-55 Rte 9W

City West Haverstraw

State NY

Zip Code 10993

Duties Description Under the supervision of the Application Support Manager, the incumbent of the Project Assistant item will serve as Application Support Specialist and will manage and support computer programs dealing with the most sensitive hospital information including medical records and other patient information. Duties will include:o Administer and optimize Windows Group Policy Objects (GPO) for organizational efficiency.o Provide robust support for Helen Hayes Hospital infrastructure, ensuring secure and efficient access management.o Support Windows Active Directory, contributing to the security and efficiency of user and computer accounts.o Assist in managing and configuring virtual environments, enhancing remote accessibility and performance.o Deploy and maintain application deployment tools, ensuring seamless software distribution and updates.o Monitor IT infrastructure using advanced tools, proactively addressing, and resolving any issues.o Work closely with various teams to troubleshoot and resolve complex technical problems.o Document system configurations, changes, and processes for effective knowledge management.o Participate in an on-call rotation to provide round-the-clock support for critical IT systems and infrastructure. o Stay updated with the latest technologies and best practices in systems engineering and infrastructure management.

Minimum Qualifications A bachelor's or higher level degree in any field including or supplemented by 15 semester credit hours in computer science AND two years of experience in the following computer related areas: network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design, and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing;Or 2. a bachelor's or higher-level degree in any field AND three years of experience in computer related areas as described in #1 above;Or 3. an associate's degree* with 15 semester credit hours in a computer science field AND four years of experience in computer related areas as described in #1 above;Or 4. five years of experience in computer related areas as described in #1 above.Preferred Qualifications: • 5 years of experience in desktop support in a networked environment• Excellent knowledge of network architecture and terminology.• Experience in installing, using, maintaining, and providing customer support using workstation tools, including office automation tools, email, and remote-control software.• Operational knowledge of telecom systems including Private Branch Exchange (PBX) systems.• 2 years of experience in virtual infrastructure including Nutanix, VMware, Citrix, Hyper-V. • Excellent interpersonal skills, including written and oral communications. Must be able to work with both technical and non-technical personnel• Electronic Medical Records (EMR) system experience installing, using, maintaining, and providing user support. • Excellent organizational skills.

Additional Comments One temporary, competitive, full-time appointment. Degrees awarded from educational institutions outside of the United States, or its territories must be independently verified for equivalency. Please see https://www.cs.ny.gov/jobseeker/degrees.cfm for additional information. The posted salary range ($90,681 to $113,650) includes downstate adjustment of $4,000.This position may require travel throughout New York State including overnights to areas not served by public transportation.We offer a work-life balance and a generous benefits package, worth 65% of salary, including:• Holiday & Paid Time Off• Public Service Loan Forgiveness (PSLF)• Pension from New York State Employees’ Retirement System • Shift & Geographic pay differentials • Affordable Health Care options• Family dental and vision benefits at no additional cost • NYS Deferred Compensation plan• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds• And many more...NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts. The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources

Telephone 845-786-4215

Fax 845-786-4783

Email Address [email protected]

Address

Street Helen Hayes Hospital

51-55 Rte 9W

City West Haverstraw

State NY

Zip Code 10993

Notes on Applying Please submit your resume and cover letter as one (1) document, preferably in PDF format, by email to [email protected], with Reference Project Assistant (Application Support Services) 93703 included in the subject line or by mail to Human Resources, Helen Hayes Hospital, Bldg. 22, 51-55 Rte 9W, West Haverstraw, NY 10993, or by fax to (845) 786-4783. Failure to include the required information may result in your resume not being considered for this position.