• Help Desk Technician II - Software

    CAI (Trenton, NJ)


    Job ID Number

    R5587

    Employment Type

     

    Full time

     

    Worksite Flexibility

     

    Hybrid

    Job Summary

    The Help Desk Technician II will resolve elevated software technical and procedural problems to support internal and external users. If you have excellent communication skills and computer knowledge, apply now.

    Job Description

    We are looking for a **Help Desk Technician II** to provide top-notch software support and resolving IT-related issues for our organization. You will be a critical part of ensuring smooth and efficient IT operations. This position will be **full-time** **contract** and **hybrid in Trenton, NJ.**

    What You'll Do

    + Provide first-level support for software, hardware, and network issues

    + Respond to service requests and incidents in a timely manner

    + Troubleshoot and resolve technical problems with a focus on customer satisfaction

    + Document and track all support activities using our ticketing system

    + Assist with the setup and configuration of hardware and software

    + Collaborate with other IT team members to improve service and support processes

    What You'll Need

    + 2+ years of experience in a help desk or IT support role

    + Strong knowledge of Windows and Mac operating systems

    + Excellent problem-solving and communication skills

    + Ability to work independently and as part of a team

    + High school diploma or equivalent

    + Certification in CompTIA A+ or similar

    + Experience with remote support tools and systems

    + Familiarity with ITIL practices

    Physical Demands

    + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

    + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

    + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

     

    The pay range for this position is $25 - $31 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.​

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    Reasonable Accommodation Statement

     

    If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

     

    Equal Employment Opportunity Policy Statement

     

    CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.