• Healthcare Billing Customer Service Representative

    System One (Owings Mills, MD)


    Job Title: Billing Specialist

    Type: Contract

    Compensation: $23.50/HR

     

    Contractor Work Model: Onsite

     

    Hours: Core business hours (M-F)

    Job Summary

    ALTA IT Services is hiring on behalf of a leading health insurance client. We are seeking a detail-oriented and experienced Healthcare Billing Customer Service Representative to join our team. This role involves managing complex billing issues, reconciling patient accounts, verifying insurance information, and supporting internal and external stakeholders. The ideal candidate must have strong experience in customer service and account reconciliation within a healthcare or insurance setting.

    Onsite: Owing Mills, MD

    Pay: $23.50/HR

    Key Responsibilities

    + Serve as the primary point of contact for patients, insurance carriers, and internal departments regarding complex billing and collection issues.

    + Research and resolve billing inquiries via phone and written communication.

    + Review and validate billing forms for completeness and accuracy prior to submission to insurance payors.

    + Reconcile accounts receivable and ensure timely posting of payments to maximize revenue.

    + Verify patient insurance eligibility, referral, and authorization details as needed.

    + Ensure that all insurance, demographic, and eligibility information is accurately entered into the system.

    + Support the preparation of monthly billing reports and account aging summaries.

    + Comply with HIPAA guidelines and all relevant federal, state, and company regulations and procedures.

    + Identify and recommend process improvements to enhance billing workflows and customer satisfaction.

    Qualifications

    Required:

    + High School Diploma or GED

    + Minimum 1 years of experience in healthcare billing, reconciliation, customer service, claims operations, or finance

    + Proven experience handling account reconciliation in a healthcare or insurance environment

    + Strong customer service skills with the ability to manage challenging inquiries

    Skills & Competencies

    + Proficient in Microsoft Office Suite (Excel, Outlook, Word)

    + Strong analytical and problem-solving skills

    + Excellent written and verbal communication abilities

    + Ability to work in a fast-paced environment with frequent changes in priorities

    + Strong attention to detail and organizational skills

    + Ability to meet deadlines and service expectations

     

    System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

     

    System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

    #M2

    Ref: #855-IT Baltimore

     

    System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

     

    System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.