• Membership & Data Specialist

    Boys & Girls Clubs of Hartford (Hartford, CT)


    Membership & Data Specialist

     

    Hartford, CT (http://maps.google.com/maps?q=1+Nahum+Drive+Hartford+CT+USA+06112) • Northwest

     

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    Job Type

     

    Part-time

    Description

    The Membership & Data Specialist is responsible for creating a warm and welcoming environment. They greet and direct members and visitors, provide Club information and flyers, answer phones and provide administrative support to Club staff. The Membership & Data Specialist also owns all aspects of data/information entry, tracking membership statistics; coordinating membership process, and responding to member requests. They also assist with membership benefits programs, membership satisfaction, and supports information related to membership, member-related services, and potential new members.

    Key Job Responsibilities:

    + Manages club member data daily and ensures that member data is accurate and all applications are fully completed, fees are collected, and membership cards are issued.

    + Assists club members daily to ensure they accurately scan their membership cards prior to entering program areas; makes & reissues membership cards in a timely fashion; assists club members who forget membership cards with alternate sign-in methods.

    + Monitors attendance, pick-ups, and drop-offs of children according to safety and security protocols and parental or guardian authorizations.

    + Monitors visitor access and sign-in as required.

    + Provides attendance and demographic reports of membership data on a regular and consistent basis.

    + Monitors the front desk equipment, supplies, and various program needs; brings inventory and supply issues to the attention of the Club Director.

    + Conducts community outreach activities, encourages parent/guardian engagement, and promotes and recruits youth for programs.

    + Schedules tours and orientations for new members, parents, volunteers, and visitors.

    + May assist or provide program services and cooperative learning activities for youth that are both recreational and educational.

    + Obtains & enters individual program areas roster accurately on a daily basis.

    + Responds to visitors, parents, volunteers, and club member inquiries and/or redirects questions to appropriate staff.

    + Answers incoming telephone calls, determines the purpose of callers, and forwards calls to appropriate personnel or department.

    + Answers questions about the organization and provides callers with address, directions, and other information.

    + Collects membership, summer, field trip, program, and special event fees. Maintains logs and safeguards all financial information.

    + Tracks member payment plans. Will follow up until payments are received in full or alert supervisor when unable to collect.

    + Provides parents and visitors with flyers and other written information concerning Club programs and special events.

    + Performs administrative duties as needed, such as filing, photocopying, and collating.

    + Keeps the front desk and Club entry neat and organized; updates display boards/monitors as needed with relevant information.

    + Ensures the safety of members, and demonstrates positive values, and ethical behavior during service and program delivery.

    + Displays a high level of enthusiasm, commitment, and professionalism towards Club members, parents, and activities.

    + Works with peers to share best practices and ensure high-quality service across the organization.

    + Other duties and training as assigned.

    Supervisory Responsibility:

    This position does not have any direct reports but may utilize Club Youth Development Professionals to accomplish tasks or projects.

     

    Expected Hours of Work

     

    + September – early June: Monday through Friday 2:00 pm to 7:00 pm

    + Late June – August: Monday through Friday eight hours between 8:00 am to 6:00 pm as designated by supervisor

    + Occasional morning and/or evening and weekend work will be required as job duties demand

    Requirements

    + High School diploma or GED

    + Combined experience and/or formal training equivalent to a minimum of one year where: Office, database and customer service experience was gained; Technology such as MS Office and Outlook was utilized regularly; Experience working with youth was gained

    + Strong communication and interpersonal skills

    + Must be detail oriented and well organized

    + Proven ability to prioritize and multi-task

    + Bi-lingual in English and Spanish required

    + Demonstrated ability to be flexible, patient and tolerant

    + Willingness to learn

    Salary Description

    $17-$20 an hour