• Coordinator: Account Services

    Contract Pharmacal Corp (Hauppauge, NY)


    Coordinator: Account Services

     

    HAUPPAUGE, NY (http://maps.google.com/maps?q=165+Oser+Ave+HAUPPAUGE+NY+USA+11788)

     

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    Description

    Position Summary:

    The Account Services Coordinator is responsible for handling all consumer related inquiries for branded products. While also supporting the Account Services senior management in all day-to-day customer related responsibilities.

     

    Responsibilities:include but are not limited to -

     

    + Handling all consumer related inquiries for branded products.

    + Handle incoming customer account inquiries/calls.

    + Will manage assigned customer accounts independently.

    + Data input of purchase orders.

    + Track orders internally from input to ship.

    + Advise customers of packaging component receipts.

    + Provide customers with tracking information and proof of delivery.

    + Process product returns.

    + Prepare and maintain inventory reports.

    + Work with all in-house departments to ensure timely turnaround of orders.

    + Prepare sample requests for mailing to existing and potential customers.

    + General office duties.

    + Route customer complaints to Quality Assurance.

    + Other responsibilities as assigned by Senior Management.

    Requirements

    Education and Experience:

    • Associates degree required, BA/BS degree in Business Administration or related degree preferred

    • 1 - 2 years of customer service related experience

    Skills and Abilities:

    • Proficient in Microsoft Outlook, Word, Excel.

    • Excellent written, verbal and interpersonal skills.

    • Ability to work on multiple tasks on tight deadlines in a high-pressure environment.

    • Excellent organizational, communication and follow-up skills.

    Physical Demands:

    • Required to reach with arms and use hands and fingers to handle documentation and computer controls.

    • Required to stoop, kneel, crouch, stand, bend, sit, talk, and hear.

    • Must be able to lift and/or move up to 50 pounds.

    Work Environment:

    • Required to be present in the office to collaborate with peers and supervisors on an as needed basis.

    • Potential to move between office sites/areas, including stairs, to complete job functions.

    • Work/Travel schedule must be adhered to and/or changed as needed to meet business requirements.

    • Employee work hours/schedule and/or shift are subject to change based on business needs and Management discretion.

    Supervisory Responsibilities:

    • None

    Pay Range:

    $25.00 - $28.00 / hour