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About the company

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career.

At UKG, our culture (https:www.ukg.com/about-us/culture) starts with people. We take great pride in our award-winning (https:www.ukg.com/about-us/awards-and-recognition) workplace culture and how it inspires our purpose.

About the Role

UKG is seeking a Lead AI Product Manager to lead strategy, vision, and delivery of next-generation AI capabilities across our suite of workforce and human capital management solutions. This role is ideal for a visionary product leader who thrives at the intersection of machine learning, business impact, and enterprise software. You will play a critical role in shaping UKG’s AI roadmap, guiding cross-functional teams, and bringing scalable, responsible, and customer-centric AI features to market.

Responsibilities

Strategy & Vision

- Define and own the multi-year roadmap for AI-driven features, agents, and platforms- Identify emerging AI trends and opportunities that align with UKG's vision and customer needs- Translate market signals, user problems, and tech innovation into a clear product strategy

Product Leadership

- Serve as product owner for high-priority AI initiatives, including generative AI, agentic AI, and responsible AI

- Collaborate with data science, engineering, design, GTM, and customer teams- Set goals and success metrics aligned with business outcomes

Execution & Delivery

- Prioritize a roadmap that balances quick wins with scalable infrastructure investments- Own and manage the product lifecycle from ideation through GA- Drive cross-functional alignment on scope, value, and delivery timelines

Customer Focus

- Engage with customers, partners, and field teams to deeply understand problems and validate concepts- Work with UX and AI research to test concepts, validate value, and ensure accessibility and transparency of AI decisions

Governance & Ethics

- Collaborate with Responsible AI, Legal, and Risk teams to ensure compliance with global AI regulations (e.g., EU AI Act, NIST, ISO 42001)- Define policies and guardrails for ethical AI development and usage

Thought Leadership

- Represent UKG in AI customer conversations, industry events, customer briefings, and executive reviews

- Mentor other product managers and contribute to the evolution of UKG's AI product practice

Minimum Required Qualifications

- 5+ years in product management, with at least 2 years in AI/ML products

- Proven experience leading AI/ML product delivery in an enterprise SaaS environment

- Deep understanding of AI/ML concepts including LLMs, RAG, embeddings, LLMOps, and model evaluation

- Ability to translate complex technical topics into business value

- Strong skills in road mapping, market analysis, customer discovery, and agile delivery

- Familiarity with experimentation, A/B testing, and telemetry instrumentation

- Executive-level communication skills- Ability to influence stakeholders across product, engineering, sales, and compliance functions

We work in a collaborative, hybrid model. 3 days per week in the office is a requirement. Local candidates highly preferred.

Preferred

- Experience with HCM or Workforce Management domains

- Prior work in platform or extensibility teams

- Knowledge of AI governance frameworks and regulatory standards

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer   

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster (https:www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https:www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] .

The pay range for this position is $126,300 to $181,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers   (https:www.ukg.com/careers%E2%80%AF%E2%80%AF)

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.