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Customer Fulfillment Representative

**Department:** Chemical - Order Fullfillment

**Job Status** : Full Time

**FLSA Status:** Salary Exempt

**Reports To:** Manager, Customer Service

**Work Schedule:** Monday - Friday, as needed

**Amount of Travel Required:** 0-5%

**Positions Supervised:** None

WHO YOU ARE:

WHO WE ARE:

+ Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.

+ Over 10,000 dedicated team members across North America.

+ Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America.

+ Over 50+ years of experience in creating long-lasting partnerships.

OUR MISSION:

We protect the food supply by eliminating risks so families everywhere can eat without fear.

+ **Protect What Matters:** We are in service of safety at every step, ensuring the health of everyone is central to all we do – from plant team members to consumers.?

+ **Deliver On Our Promises?:** We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business.?

+ **Win as a Team?:** We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together.?

+ **Advance a Safer Future?:** We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all.?

WHAT YOU WILL DO:

To perform the Customer Fulfillment Representative job successfully, the ideal candidate must be able to perform each essential duty satisfactorily:?

+ Manage the sourcing, logistics, and fulfillment of customer orders sourced and fulfilled across a wide geographic footprint. Receive, strategize, arrange. and coordinate deliveries of all Safe Foods Chemical Innovations (“SFCI”) provided products and equipment to SFCI customers.

+ Identify sourcing, logistics, and process improvements to meet customer critical issues and requirements.

+ Receive, confirm, and process orders from customers via phone, email, and other methods.

+ Facilitate efficient and accurate processing of orders within our ERP system.

+ Operate under short deadlines to cost-effectively source order materials and develop strategy to deliver within the Customer’s commercial timelines.

+ Engage supplier(s), carrier(s), and/or customer(s) directly by phone or email to plan and execute sourcing and logistics strategy to make timely delivers aligning with Customer needs and logistics constraints.

+ Track orders, resolve sourcing and logistics issues, clarify order requirements, propose delivery and logistic solutions to customers and stakeholders, and ensure complete fulfillment of all deliverables.

+ Establish relationships with, and source from, ‘drop-shop’ suppliers to coordinate procurement of product and shipping schedules to meet customer orders in a timely and efficient manner.

+ Orchestrate, organize, and execute upon freight deliveries with 3rd-party logistics carriers to ensure timely deliveries of products from the origin of shipments to their final destination.

+ Qualify freight carriers and forwarders as needed.

+ Assist SFCI Procurement team in contracting with qualified carriers and forwarders.

+ Build sustainable relationships with all stakeholders through open and interactive communication.

+ Identify, synthesize, and communicate critical and/or sensitive information to internal stakeholders and Customers in a timely manner.

+ Create and present solutions to logistical and sourcing issues as they arise and impact the company’s and customer’s expectations.

+ Use company provided phone in order to be available if needed, outside of normal working hours.

+ Other duties as assigned.

YOUR MUST HAVES:

+ High School Graduate or General Education Degree (“GED”).

+ 1 year of experience in customer service or B2B customer relations experience.

+ Excellent communication (written and verbal) and time management skills.

+ Self- starter with the ability to work independently at times.

+ Efficient in Microsoft Office, i.e., Word, Excel, Power Point and Outlook.

+ Attention to detail, with strong and accurate data entry skills.

WHAT WE PREFER YOU HAVE:

+ Ability to work in a fast-paced environment.

+ Knowledge of ERP system.

+ Ability to pick up new tasks as assigned on a daily/weekly/monthly/annual basis.

OUR ENVIRONMENT:

This position is an office environment where you will be furnished with a sitting desk.

Physical Demands:

**Frequently** (role requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

Stand, climb stairs, walk, sit, reach outward, squat/kneel, bend. Lift/Carry up to 25 lbs & push/pull 25 lbs.

**Constant** (role requires this activity more than 66% of the time (5.5+ hrs/day)

Use of fingers and hands. Lift/Carry 10 lbs or less & push/pull 10 lbs or less.

WHAT WE OFFER:

+ Medical, Dental, & Vision Insurance

+ Basic Life Insurance

+ Short Term Disability

+ Company Paid Long-Term Disability

+ 401k Retirement Plan

+ Paid Holidays

+ Paid Vacation

+ Paid Sick Time

+ Employee Assistance Program (“EAP”)

+ Training & Development Opportunities

Safe Foods, a Division of Fortrex is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. Safe Foods is committed to complying with the laws protecting qualified individuals with disabilities. Safe Foods will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.

YOUR NEXT STEPS:

APPLY! All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process. If you feel like you are a good fit for this position, APPLY! If you want to be a part of a large organization that treats you like family, APPLY NOW!