• Financial Counselor, Bilingual Spanish Prefered

    Trinity Health (Silver Spring, MD)


    Employment Type:

    Full time

    Shift:

    Day Shift

    Description:

    General Summary:

    Serve as a patient advocate on billing issues by assisting the patients in finding the best way to finance their healthcare. Steward the hospitals limited community benefit resources by implementing the financial assistance policy with fairness and accuracy. Resolve patient’s billing concerns via the telephone, correspondence or in-person. Investigate problems and complaints, and initiate resolution in a professional and efficient manner.

     

    Support the mission of Trinity Health and Holy Cross Hospital. Adhere to mission standards, while conducting oneself in a professional, diplomatic, and tactful manner when handling customers. Show respect, and compassion, while providing excellent service to all customers, co-workers, and clients. Actively promote a healthy environment and core values to HCH’s mission and staff.

     

    Supports the Mission of Trinity Health and Holy Cross Hospital.

    Minimum Licensure/Certification Required (if applicable):

    Minimum Knowledge, Skills, and Abilities Required:

    High school graduate or equivalent. Three years of experience in accounting and medical claims management, preferably in a hospital or physician’s office setting. Working knowledge of computerized admitting systems, patient financial services, medical terminology, and third party payers. Thorough understanding of Medicaid, Medicare and other programs that can assist the uninsured in paying for their healthcare services. Interacts with the uninsured and serves as a liaison for the hospital. General knowledge of other payer reimbursement. Able to interpret clinical data sufficiently to determine eligibility for various programs. Must possess excellent auditing and analytical skills for reconciliation of accounts. Proficiency with Windows, Word & Excel. General computer skills, including experience with email and the Internet. Familiarity with hospital accounting systems, preferably HealthQuest. Excellent public relations and customer service skills. Fluency in both English and Spanish is required. Ability to communicate clearly and effectively verbally and in writing for both languages is required. Able to interpret, read, and work from computer reports, and spread sheets

     

    Our Commitment

     

    Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

    Our Commitment to Diversity and Inclusion

    Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

     

    Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

     

    EOE including disability/veteran