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About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**

+ **Continuous professional growth and leadership opportunities.**

+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**

+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

Job Summary

The Contracts Administrator is responsible for preparing and finalizing contract templates, managing contract inquiries, and ensuring the accuracy of contract details in collaboration with the sales team. This role involves distributing finalized contracts, coordinating with internal departments for contract form requests, and maintaining organized records of contract activities. The Contracts Administrator will manage a high volume of contract intakes, adhere to service level agreements, and escalate issues to management as needed. Additionally, you will be responsible for onboarding and general administration of contract requests within the Contracts Lifecycle Management Tool.

Role Description

+ Prepare and finalize contract templates for the sales team.

+ Monitor and direct all incoming requests to the appropriate mailbox.

+ Verify the accuracy of client, vendor, and equipment details in contracts.

+ Coordinate with SHI Salesforce and internal departments for contract form requests.

+ Distribute finalized contracts to all relevant parties as specified.

+ Manage a high volume of contract intakes while adhering to Service Level Agreements (SLAs).

+ Escalate any issues to management promptly.

+ Maintain organized records of all contract activities.

+ Assist with additional tasks as assigned to support the Contracts Team.

Behaviors and Competencies

+ Interpersonal Skills: Can communicate effectively and build relationships with others in minor situations.

+ Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.

+ Prioritization: Can demonstrate a willingness to follow a given order of tasks and complete them accordingly.

+ Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.

+ Communication: Can communicate simple ideas and information clearly.

+ Following Instructions: Can demonstrate a willingness to follow instructions and complete assigned tasks as directed.

+ Follow-Up: Can demonstrate a willingness to follow up on tasks and responsibilities when reminded or prompted.

+ Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.

+ Business Acumen: Can understand and apply basic business concepts and terminology.

Skill Level Requirements

+ The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Basic

+ Ability to thoroughly understand and analyze contracts and statements of work. - Basic

Other Requirements

+ Completed High School Diploma or GED required

+ Experience with Customer Service preferred

The base salary for this position is $31,200 - $50,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status