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Job Description

The Quality Assurance Analyst will be accountable for:

1) Functional testing of business requirements.

2) Documenting and tracking software development defects and enhancements.

3) Regulatory and compliance advisory services.

4) Liaison for external and internal examination/audits; and

5) Member complaints, regulatory reporting and dashboards.

They will be required to work closely with business stakeholders and other members of the team to test

user stories and business requirements, document software functional successes and failures, and

ensure SHL policies and procedures are compliant to external and internal regulations.

Experience with Salesforce is preferred, along with some knowledge ds

Compliance Advisory -

Monitor and ensure the SHL Division business processes adhere to Credit Humans

social vision and values

Create and disseminate written monitoring plans up to 9 months for critical tasks and

projects to achieve unit goals

Obtain and maintain in-depth knowledge of regulatory initiatives so to provide advisory

services and track regulatory changes

Inform the Systems & Process Support Manager and SHL leadership of current federal,

state, or county regulations and upcoming regulatory changes that impact the SHL

division lending practices, proposing changes to products, services, or procedures

within the SHL Division

Recommend policy and procedural additions, revisions, and corrective action plans

Conduct research and interpret regulations and ensure timely follow-up and completion

of research

Collaborate with SHL management and staff to ensure internal and regulatory

compliance

Serve as the liaison, coordinator, and primary Point of Contact for the SHL Division and

MOS Compliance, Internal Audit, and other Credit Human Auditing division, for

regulatory examinations, internal/external audits, compliance assessments, and SHL

member complaints (NCUA, BBB, Board, CEO, Internal

Quality Assurance & Testing -

Create and implement system and software testing processes along the various

software deployment environments

Create software functional test scripts which accurately test the development of tasks

and user stories

Conduct functional testing against business requirements, end-to-end regression

testing during deployments, and smoke testing within the various software deployment

environments

Document and update test scripts with results from testing, detailing any defects or

deviations from business requirements

Coordinate User Acceptance Testing (UAT) sessions within SHL and document the

UAT findings

Create tickets which document the defects found during test and communicate findings

to the Systems & Process Support Manager and development team

Categorize the discovered defects by criticality and severity to ensure the development

team triages high defects

Collaborate with the Systems & Process Support team develop test plans and new

approaches for seeking out bugs and exploits in end-user-facing applications

Implement automated testing, when applicable, and assist in determining the root

cause of the defects, offering solutions to correct the defect

Provide defect monitoring and reporting around defect nature, environments, root

causes, and software development shortcomings

Advise best practices and optimizations throughout testing and defect resolution

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

2-3 years of experience in functional software testing & writing test scripts and use cases

2-3 years of compliance/regulations experience associated with lending and support service

operations and servicing

Experience developing and implementing business plans and collaborating with business

partners to align processes and work with the strategic plan

Experience establishing goals and metrics and monitoring performance to those goals

Experience in enforcing departmental policy and regulatory compliance (state, national, and

NCUA)

Bachelors degree in business, Business Administration, Finance, or related field of study OR

equivalent relevant work experience and knowledge NAFCU Certified Compliance Officer (NCCO) OR equivalent certification

Salesforce Business Analyst Certification null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].