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Description

Over the past 20 years, Amazon has reinvented on behalf of the consumer and has become the largest internet retailer and marketplace in the world with over $100 billion in revenue globally.

Amazon B2B Payments & Lending (ABPL) is now reinventing on behalf of the business customer and focused on building the largest and most innovative Business-to-Business (B2B) marketplace in the world, and we are recruiting to make this vision a reality within the Amazon Consumer Payments Organization, to make the customer’s procure to pay experience delightful.

As the Pay by Invoice Go to Market (GTM) team, we help ensure that the needs of our business customers are understood, defined, and met to enable a delightful customer payment experience. Our team strategically evaluates the emerging payments landscape and recommends investments in areas and capabilities which we believe will define the future of business payments.

As senior program manager, you will oversee strategic programs for enterprise customers to bring new product innovations and payments experiences to life.

Key job responsibilities

Coordinate across key stakeholder groups including fraud, technology, Sales, product, and marketing to drive programs that will offer new and delightful experiences to customers and stakeholders.

Drive program objectives – provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.

Scale services and tools – design processes and procedures that scale with the business’ growth in volume, complexity, marketplace.

Define key performance indicators – develop metrics and service level agreements for core programs and processes, and track delivery against program objectives.

Build, establish and run escalation mechanisms to respond to customer needs in a time sensitive manner.

Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations.

Negotiate efficient and reliable processes and policies across partner teams to systematically eliminate dependencies and defects.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.