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Description

AWS is seeking a Head of Business Operations - Strategic Partnerships to lead operations for our Partnership Acceleration & Co-Innovation Team (imPACT360). Launched in late 2024, imPACT360 plays a pivotal role in transforming how AWS and Amazon engage with strategic customers and partners. The team drives complex, high-value engagements that span across Amazon's diverse portfolio of entities, including AWS, Amazon.com, Amazon Ads, Kuiper, and other business units.

As part of Amazon Strategic Initiatives, imPACT360 operates at the intersection of AWS's most strategic customer relationships and Amazon's broader business objectives. The team comprises seasoned Corporate Strategists who architect and execute sophisticated partnership strategies, alongside forward-thinking Product Managers who are developing next-generation AI-powered tools to enhance our strategic capabilities. This unique combination of strategic thought leadership and technological innovation positions imPACT360 to deliver unprecedented value to both our customers and Amazon.

This role represents a distinctive opportunity to shape the operational foundation of a high-visibility team during its formative stage. Working directly with senior leadership across AWS and Amazon, you'll help define and implement the processes, metrics, and systems that will scale our impact. You'll collaborate with a diverse team of experienced professionals who bring deep expertise from various domains within technology and business strategy.

The dynamic nature of our work provides extensive opportunities for professional growth and development. As we continue to evolve and expand our scope, team members gain exposure to leading technologies, complex business challenges, and strategic initiatives that influence the future direction of AWS and Amazon. Our collaborative culture encourages innovation, creative problem-solving, and the ability to make a meaningful impact at scale.

This is more than a typical operations role - it's an opportunity to help build and shape a team that is fundamentally changing how AWS and Amazon approach strategic partnerships and customer engagements.

Key job responsibilities

• Ensure the overall strategy of imPACT360 is integrated into operational planning and execution.

• Own and execute the rhythm of business processes including OP1, OP2, QBRs, WBRs, team offsites, and stakeholder updates. Lead development of OP and QBR documents.

• Advise team Director on strategic priorities, resource allocation, progress assessment, and solutions to key challenges.

• Drive annual planning process, including goal-setting, tracking methodologies, and alignment with broader AWS/Amazon objectives.

• Implement robust systems to track monthly, quarterly, and annual progress against goals and KPIs that span across multiple Amazon entities.

• Ensure accurate headcount management and alignment across Amazon BUs.

• Partner closely with Finance, Accounting, and Legal to optimize team operations and compliance.

• Contribute to product roadmap reviews and guide integration of relevant standard data sets and operational knowledge.

• Develop and maintain team playbooks and standard operating procedures.

• Foster cross-functional collaboration and alignment across AWS and Amazon business units.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications

- Bachelor's degree

- 8+ years of operations experience in tech, preferably in areas like sales, product management, partnerships, or procurement

- Proven ability to quickly learn complex business environments and build trust with diverse stakeholders

- Strong data analysis skills and experience using metrics to drive operational improvements

- Experience in business strategy development and change management

Preferred Qualifications

- Exceptional business judgment and ability to advise senior leadership

- Master's degree or MBA

- Experience establishing operational frameworks and metrics for new/growing teams

- Knowledge of generative AI applications for process automation and industry trends

- Background working with enterprise software, cloud, or B2B technology companies

- Program/project management certifications (e.g. PMP, PRINCE2)

- Excellent written and verbal communication skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $143,400/year in our lowest geographic market up to $237,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.