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Description

POSITION OVERVIEW

The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.

KEY RESPONSIBILITIES

Some of the core tasks and expectations include:

+ Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.

+ Maintain imaging standards and adjust based on departmental use cases and hardware evolution.

+ Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.

+ Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.

+ Curate and publish applications to a self-service portal after validation/testing.

+ Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.

+ Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.

+ Support both virtual and physical desktops, including incident management and hardware repair.

+ Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.

+ Escalate technical barriers as needed while maintaining strong end-user communication.

+ Participate in formalized processes such as incident, change, and problem management workflows.

Requirements

DESIRED EXPERIENCE & COMPETENCIES

+ 6+ years of related hands-on experience supporting IT infrastructure, particularly in regulated or process-driven environments (e.g., healthcare, research, tech).

+ Post-secondary training or certification in IT support, engineering, or similar fields.

+ Strong communication and documentation habits; able to translate complex topics for various audiences.

+ Able to juggle priorities and maintain service-level expectations in a dynamic setting.

+ Deep familiarity with:

+ Modern endpoint management systems (Ivanti, Intune, Workspace One)

+ Automation and scripting (PowerShell, AutoIT)

+ OS lifecycle support (Win 10/11, macOS)

+ Active Directory, Azure AD, VDI solutions

+ Networking fundamentals and O365 (especially Excel)

PREFERRED CERTIFICATIONS

+ CompTIA A+

+ Microsoft Certified (Windows endpoint focus)

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