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** ** *Our services impact EVERY Montanan!* *_MISSION STATEMENT_** * To be the nation's most citizen oriented, efficiently administered, state tax agency. The Montana Department of Revenue administers almost 40 state taxes, property appraisals, liquor laws, and unclaimed property for the State of Montana. The Information Management and Collections Division serves Montana citizens and businesses through timely and accurately processing tax returns, refunds, and payments, integrating improved technology to enhance the user experience, increasing electronic filings, resolving overdue debt, and collecting other state agency’s debt. ** *What We Can Offer You* The State of Montana's comprehensive benefits package includes: * Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits. * Free health care for employees and eligible family member at Montana Health Centers. * Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources. * Retirement plans- The State currently contributes/9.17/%, vested after 5 years of continuous employment. * Paid vacation- starting at 15 days a year. * Sick leave- 12 days a year. * 11 holidays, including a floating holiday, which can be used any time. * Flexible hours. * Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue. * * *_DUTIES_* *Job Overview:* This position resides in theDigitization UnitofDepartment of Revenue. Duties include coordinating the ongoing program activities of processing incoming correspondence, payments, returns and data. The incumbent is responsible for maintaining data, tracking data and system performance, ensuring secure handling and processing of taxpayer information. The incumbent provides consultation, technical assistance, training, and outreach to internal and external users to promote effective system operations. This includes overseeing system research, enhancement, validation, readiness, and reporting projects. The position resides in the Information Management Bureau which comprised of three units, Customer & Payment Management, Digitization, and Information Governance. The position reports to the Unit Manager. This position does not supervise other staff. *__* *_This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2025, and July 1, 2026._* / / /Knowledge of:/ * Business administration * Office operations * Automated data processing systems * Information systems management * Records Management * Communications * Program management and project planning * Public communication principles * System and program support * Data processing methodology * Data mapping methodology * Data processing / / /Skills in:/ * Research and analysis * Multi-tasking; organizing multiple tasks * Technical troubleshooting * Compiling & analyzing data from multiple sources * Escalation and support techniques * Software requirements development * Documenting instructions, FAQ’s, training materials and procedures * Accuracy and attention to detail * Conflict resolution * Microsoft programs and other data base applications * Written, Verbal, and interpersonal communication * Identifying system problems and resolving them * Priority processing returns and correspondence for Business units * Digitize Returns and payments by Keying Data from Images and inputting the data into Fairfax & Gentax Software / / *You would be a great fit for this position if you:* * Demonstrate self-motivation * Follow instructions * Very detail oriented * Provide timely, customer service * Handling multiple priorities under deadlines * Organize multiple tasks * Develop technological responses * Deliver public presentations and training * Training and managing Tax Season temps * * To be considered for any DOR position, applicants must complete and submit their application online and upload any required documents. DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. **This is an incomplete list of job duties. For a complete job description please contact Human Resources. ([email protected] 406-444-9858) *(All computer systems and tax guidelines will be trained on the job.)* ** *_REMOTE/TELEWORK:_*This position may be eligible to work from an approved worksite within the state of Montana. This position would be required to report to a Department of Revenue office assigned by the supervisor. Employees must meet and sustain Department of Revenue telework eligibility requirements and supervisor's approval to participate in the DOR Telework Program. *__* *_Training Assignment:_* This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire. *__* *_HOW TO APPLY_* To be considered for this position, via the “Apply Online” button located on this posting. Complete a state application. Be sure to mark your resume “relevant” in the attached application materials. Incomplete applications or applications without resumes will not be considered. ** *Applicant Pool Statement*: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Successful applicants are required to successfully pass DOR tax and background check(s).*__* *_EDUCATION / EXPERIENCE_* The minimum level needed *on the first day* of work is * High School diploma, familiarity with computer software. * One year of directly relevant experience. * Other combinations of education and experience may be substituted. Other combinations of education and equivalent work experience will be evaluated on a case-by-case basis. **Title:** *Data Processor 2* **Location:** *Helena* **Requisition ID:** *25141435*