• Technology Support Specialist

    Louisiana Department of State Civil Service (Natchitoches, LA)


    Technology Support Specialist

     

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    Technology Support Specialist

     

    Salary

     

    $3,333.20 - $3,750.93 Monthly

     

    Location

     

    Natchitoches, LA

     

    Job Type

     

    Unclassified

     

    Job Number

     

    209515

     

    Department

     

    LA School for Math, Science & Arts

     

    Opening Date

     

    06/24/2025

     

    Closing Date

     

    7/31/2025 11:59 PM Central

     

    + Description

    + Benefits

     

    About this Job

    THE LOUISIANA SCHOOL FOR MATH, SCIENCE, AND THE ARTS SEEKS APPLICANTS FOR THE FULL-TIME POSITION OF

    Technology Support Specialist

     

    The Technology Support Specialist is responsible for providing daily technical support for all end-user computing devices, including desktops, laptops, mobile devices, printers, classroom technology, and peripheral hardware. This position works directly with faculty, staff, and students to troubleshoot and resolve technical issues, configure devices, and support the deployment of new equipment. The technician reports to the Chief Information Officer (CIO) and works closely with the Enterprise Technology Specialist on broader technology initiatives.

     

    This is a full-time position domiciled at the LSMSA campus. The position includes all benefits afforded to Louisiana state employees, including health insurance and retirement contributions.

     

    The job description, duties, and required/preferred qualifications can be foundhere.

     

    For more information regarding the position or the application process please contact LSMSA Human Resources [email protected] 318-357-2521

    Minimum Qualifications

    Required

    + Minimum of 5 years of progressive, hands-on IT experience and/or recognized technical certifications

    + Demonstrated experience supporting enterprise IT systems in production environments

    + Experience with data management and project coordination

    + Ability to script and automate tasks via API interfaces, command shells, and SDKs

    + Ability to handle sensitive and confidential information with high discretion

    + Capable of working independently and collaboratively in a team-oriented environment

    + Willingness and availability to work flexible hours, including occasional evenings and weekends

    + Possess a valid Louisiana driver’s license to attend statewide meetings and conferences

    + Must successfully pass a drug screening and background check

     

    Preferred

     

    + Bachelor’s degree in computer science, information systems, or related field

    + Experience in an educational setting, K-12 or Higher Education

    + In-depth knowledge of cloud services, network security, virtualization, and hybrid infrastructure solutions

    + Experience supporting systems such as Blackbaud Education, Microsoft 365, VMware, NetApp, Synology, Cisco Meraki, Ubiquiti, and Cisco Umbrella

    + Combined minimum of 10 years of experience

     

    Job Duties and Other Information

     

    System Leadership & Management (40%)

     

    + Serve as the technical lead for key school systems, including but not limited to Blackbaud Education, Microsoft 365, VMware, Veeam Backup, NetApp, Synology, Cisco Meraki, Ubiquiti, and Cisco Umbrella

    + Collaborate with the CIO to plan, implement, and support current and future IT projects and system upgrades

    + Stay up-to-date with the latest technology trends

    + Provide cross-platform support and lead integration of new systems or technologies adopted by the school

    + Coordinate with vendors and service providers for technical support, warranties, and licensing

    + Interface with Facilities/Physical Plant on joint technology infrastructure projects

    + Participate in cyber security management and planning

    + Participate in disaster recovery planning and testing exercises

     

    Operations & Support (50%)

     

    + Maintain complete and current infrastructure and process documentation

    + Maintain, configure, and support campus-wide hardware and software systems, including servers, storage, networking equipment, and end-user devices

    + Perform routine monitoring and maintenance, including updates, backups, and incident response

    + Support inventory audits and lifecycle management of technology equipment in collaboration with the campus project manager

    + Mentor work service students involved in IT support

     

    Other Duties as Assigned (10%)

     

    + Perform other tasks and responsibilities as delegated by the CIO

     

    Benefits for unclassified employees are determined by the individual hiring authority.

     

    Employer

     

    State of Louisiana

     

    Address

     

    For agency contact information, please refer to

     

    the supplemental information above.

     

    Louisiana State Civil Service, Louisiana, 70802

     

    Phone

     

    (866) 783-5462

     

    Website

     

    http://agency.governmentjobs.com/louisiana/default.cfm

     

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