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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Inglewood site is looking for a new Air Logistics Healthcare Operational Care Specialist to join our Air Logistics team.

How you create impact

+ Track and trace shipments thru alarm management and checkpoint verification at key milestones.

+ Communicate effectively with QuickSTAT vendors (service partners and airlines / carriers to ensure that the needs of QuickSTAT customers are being satisfied consistently.

+ To work collaboratively with Customer Relationship Managers (CRMs), Customer Service and the Commercial Business Development (BD) team to ensure maximum client satisfaction.

+ To identify discrepancies and escalate issues to the Management and update clients in conjunction with Customer Service.

+ To ensure all time and temperature requirements are maintained during transit.

+ Shared responsibility for the overview of the department mailbox to include the receipt of new bookings and internal inquiries.

+ Dealing with telephone inquiries from both internal and external departments accurately and efficiently.

+ Keeping the Management Team advised of potential confirmed issues as they arise.

+ Provide shipment-specific processing and timely communication of order updates

+ Manage and monitor vendor network activities to compliance with QuickSTAT agent operating procedures.

+ Work in a collaborative team environment with Customer Service and other departments that ensures maximum client satisfaction.

+ Escalate all client issues to the management team as required.

+ Ensure accuracy of shipment documentation and compliance with all country regulations as well as QuickSTAT quality management systems (ISO, GDP) that include standard operating procedures and policies.

+ Identify and implement strategies to improve quality of service and productivity

+ Good working knowledge of all Quick Enterprise Systems (QuickTrac, QuickOnline/RX and Quick Oasis), particularly:

+ All QuickTrac OPs and/or Import related functions

+ First Class / QuickSTAT email program to include service partner or airline email / contact group information updates.

+ To perform any department specific functions as defined by the department supervisor/manager with accuracy and timeliness.

+ To undertake any other reasonable duties / responsibilities at the request of the management team.

+ Ensure compliance with company policies and procedures

+ Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers

+ Ensure compliance with all required training certifications

What we would like you to bring

+ Reliability and Dependability (primary)

+ Computer proficiency (MS Office or related programs essential)

+ Excellent phone, writing, decision-making ability and time management skills

+ Ability to work successfully under pressure

+ Flexibility- must be able to work off hour schedules (i.e. other than 9-5 Mon to Fri) as well as some holidays when requested

+ Problem analysis and problem-solving

+ Teamwork skills and strong self-motivation ability

+ Excellent communication skills

+ Planning and organizing

+ Self-motivated with demonstrated initiative

+ Excellent working understanding of world geography, time zones and world commerce regulations

+ Air Courier or Freight Industry background (preferred)

+ Background in health care or Biopharmaceutical industry

+ Operations background in related industries.

+ Import / Export / Warehouse & Transport

+ Clinical Trial Logistics including temperature control packaging, shipping and/or regulatory requirements

+ GDP training and qualifications specific to transportation

+ High School Diploma or equivalent

+ Minimum of 1 year of Desirable experience preferred

+ Fluency in second language desirable.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $23 and $28. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.