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Job Title: Desktop Support Technician

Client: Fortune 100 Technology Solutions Company

Contract Length: Long-term contract with potential for extension or conversion

Overview:

We’re seeking a versatile and experienced Desktop Support Technician to serve as the sole onsite IT support resource at our Shelton, CT location. This role is ideal for someone who thrives in a dynamic, enterprise environment and is eager to work with the latest technology.

Key Responsibilities:

+ Provide second-level support for workstation deployment (Windows 11 and macOS)

+ Troubleshoot and escalate application issues; deploy new hire systems and QA builds

+ Manage mobile devices and tablets using MDM tools (Intune/Autopilot experience preferred)

+ Support and maintain A/V equipment, printers, network connectivity, and general IT peripherals

+ Handle ServiceNow ticketing and documentation processes

+ Deliver onsite and remote technical assistance to users, including senior leaders

+ Assist with onboarding, hardware refresh projects, and security initiatives

+ Occasionally support after-hours deployments and events

Required Qualifications:

+ 2+ years' experience in a technical support or IT service role

+ Comfortable working independently and supporting up to 200 end users

+ Strong communication and problem-solving skills

+ Hands-on experience with Windows and macOS, hardware/software installs, workstation migrations

+ Experience with ticketing systems (preferably ServiceNow)

+ Able to lift up to 50 lbs if needed

Nice-to-Haves:

+ Associate or Bachelor’s degree in IT or related field

+ Industry certifications (CompTIA A+, Apple Certified Support Professional, ITIL v4, etc.)

+ Previous experience supporting enterprise environments

Work Environment:

+ Onsite in Shelton, CT

+ Standard business hours (8AM–5PM)

+ Environment is 80% Windows / 20% macOS

+ Minimal after-hours support

+ Initial training provided by a senior technician onsite for your first week

Why Join Us?

+ Opportunity to gain hands-on experience with cutting-edge tools like Windows 11 and Intune

+ Work under a flexible, supportive manager in a collaborative, high-impact role

+ Be part of a Fortune 100 company with a potential path toward full-time hire and remote flexibility

+ Access to enterprise-level projects that grow your skills and visibility

Pay and Benefits

The pay range for this position is $25.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Shelton,CT.

Application Deadline

This position is anticipated to close on Jul 8, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.