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Manager for Branch Services

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Manager for Branch Services

Salary

$79,541.00 Annually

Location

Jacksonville, FL

Job Type

Appointed Employee

Job Number

2025-06638

Department

PUBLIC LIBRARY

Opening Date

06/18/2025

Closing Date

7/9/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Job Description

The Jacksonville Public Library is actively seeking a Manager for Branch Services. This position reports to the Deputy Chief Librarian for Public Services and is responsible for developing and cultivating the leadership and managerial capabilities of the managerial staff of multiple branch locations. In cooperation with members of the Public Services Leadership Team, develops service models and standards that integrate with branch and outreach services. The Manager for Branch Services is responsible for establishing and achieving goals and targets for individual units within the region that are consistent with Library-wide goals, strategies, and objectives. Acts as primary organizational development officer for assigned region. As a member of the Senior Leadership Team, the Manager for Branch Services participates in strategic planning, organizational development, and the formulation of public service policy and procedures.

Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!

Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition, to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.

Examples of Work

Primary responsibilities include the following:

+ Serves as an active member of the Senior Leadership Team (SLT) to develop, drive, and monitor the Library's overall strategy, tactical objectives, and resource deployment in order to achieve the Library's vision.

+ Leads the region's management team in the ongoing development, monitoring, and execution of the public services philosophy and staffing model; implements succession planning for all areas within scope of influence.

+ Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience.

+ Fosters teamwork and staff collaboration across multiple units. Employs self-motivation, innovation, and vision while effectively managing the process of designing, promoting, and delivering services.

+ Works in collaboration with senior leaders and staff in the development and implementation of policy and procedure.

+ Represents the library at community meetings and events, sharing information with customers and citizens about library resources and services.

+ Effectively presents information and concepts in a variety of formal settings – one on one, group, peers, direct reports, etc.

+ Prepares budget requests consistent with strategic and annual plans and monitors programmatic and fiscal progress to ensure best-in-class results.

+ Assesses vacancies with the region and guides managers in the recruitment, hiring, and training processes.

+ Schedules, assigns, monitors, reviews, and evaluates the work of assigned staff.

+ Communicates clear direction, manages for results, and leads organizational change efforts within the region and across the organization.

+ Assigns responsibility, takes corrective action, demonstrates leadership while inspiring, developing and evaluating employee performance.

+ Assists with maintaining appearance standards by reporting facilities issues and picking up litter on library grounds.

+ Works with diverse populations to provide services in a non-judgmental and non-discriminatory manner.

+ Serves as essential personnel during declared emergency.

+ Performs related work as required.

Open Requirements/Supplemental Information

Position Requirements:

+ A Bachelor’s from an accredited institution and

+ Four (4) years of proven, progressively responsible management/decision-making positions in library environments.

+ Must understand and demonstrate knowledge of the trends and best practices in public librarianship and customer service.

Preferred:

+ A Master’s Degree in Library Science from an ALA accredited program is preferred.

Preferred Attributes:

+ Future-oriented, can articulate a vision of possibilities and the likelihoods of their success. Has broad knowledge and perspective.

+ Experience with managing or guiding innovative solutions from idea generation and planning stages through implementation.

+ Highly skilled at developing staff at all levels. Able to foster succession planning strategies that allow assigned team members to reach or exceed potential.

+ Ability to inspire and motivate entire units of the organization, and to communicate a compelling and inspired vision.

+ Adeptly manages change, comfortably shifts gears, and manages risk and uncertainty. Decisive and action oriented without having the total picture.

+ Adaptive and responsive management style with triage skills to quickly prioritize tasks.

+ Strong analytical, conceptual and communication skills that foster a creative approach to balancing risk and reward in problem-solving.

+ Ability to relate well and build appropriate rapport and relationships with a variety of people in all levels of the organization, as well as people outside the organization.

+ Addresses and resolves conflict equitably, seeking common ground and cooperation when possible.

+ Skilled at reading situations quickly and focusing attention to gain understanding of conflict situations and prompt results.

+ Uses diplomacy and tact and can diffuse even high-tension situations comfortably.

License/Certification/Registration:

+ A valid driver's license is required prior to application and must be maintained.

+ Must qualify prior to application, obtain, and maintain during employment a City of Jacksonville Public Driver Certification.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “[email protected]” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: [email protected]

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

+ Yes

+ No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

+ Yes

+ No

03

The budgeted annual salary for this position is $79,541. This is not negotiable. If selected, would you be willing to accept this position at this salary?

+ Yes

+ No

04

This position is located in an office and is not a remote location.

+ I have read and understand the above statement.

05

Part-Time and volunteer work experience may be considered if an applicant has worked/volunteered 20 hours per week or more. The complete work history, including number of hours worked per week, must be included in your application if you would like this experience to be considered.

+ I have read the above statement and understand what is required.

06

Do you have a bachelors' degree or higher from an accredited college or university? A Master's Degree in Library Science from an ALA accredited program is preferred. If yes, you MUST attach your college transcript to your application.

+ Yes

+ No

07

If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.

08

Do you have a minimum of four (4) years of proven, progressively responsible management/decision-making positions in library environments.

+ Yes, I have four (4) years of proven, progressively responsible management/decision-making positions in library environments.

+ No, I do not have four (4) years of proven, progressively responsible management/decision-making positions in library environments.

09

Provide a detailed description (at least 3-4 complete sentences) of your management experience.

10

Indicate the organization(s) you worked for where you gained this experience.

11

Do you understand and demonstrate knowledge of trends and best practices in public librarianship and customer service?

+ Yes

+ No

12

If you answered "yes" to question 11, provide a detailed description (at least 3-4 complete sentences) of your experience.

13

If you answered "yes" to question 11, indicate the organization(s) you worked for where you gained this experience.

14

Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.

+ FL Class A Commercial Driver License (CDL)

+ FL Class B Commercial Driver License (CDL)

+ FL Class C Commercial Driver License (CDL)

+ FL Class E Driver License

+ GA Standard Driver's License

+ GA Class A Commercial Driver's License (CDL)

+ GA Class B Commercial Driver's License (CDL)

+ GA Class C Commercial Driver's License (CDL)

+ License from another State.

+ Learner Permit

+ My license is currently invalid.

+ I do not possess any type of Driver's License.

15

If you have a State of FL license, does your license currently have one or more of these restrictions?

+ C or 1 - Business Purpose Only

+ D or H - Employment Purposes

+ P or 2 – Probation Interlock Device

+ S or I – Other Restriction

+ Two or more of these restrictions.

+ I have an out of state license.

+ None of the above.

16

Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

+ Yes

+ No

17

Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

+ Yes

+ No

18

Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?

+ Yes

+ No

19

I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

+ Yes, the City of Jacksonville has my consent to check my driver's license.

+ No, I do not wish to give consent to the City of Jacksonville to check my driver's license.

+ I do not possess a valid driver's license.

20

Provide your full Driver's License or Identification number. For out of state license, please include the state. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.

21

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference

+ Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.

+ No, I am not claiming veterans preference and this does not apply to me.

22

A copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

+ I have read the above statement and understand what is required.

Required Question

Employer

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

Website

http://www.coj.net/departments/employee-services.aspx

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