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Posting Detail Information

Working TitleEnterprise Software Service Lead

Position LocationFort Collins, CO

Work LocationPosition qualifies for hybrid/in-office work

Research Professional PositionNo

Posting Number202500824AP

Position TypeAdmin Professional/ Research Professional

Classification TitleProf/Indiv Contrib III

Number of Vacancies

Work Hours/Week40

Proposed Annual Salary Range$81,900-$100,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

+ Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)

+ Explore the additional perks of working at CSU here.

+ For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .

+ Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !

Desired Start Date

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11:59pm (MT) on07/07/2025

Description of Work Unit

The Division of Information Technology, the central IT organization for the Colorado State University System, supports the land-grant heritage of the institution as well as the university’s missions of teaching and learning, research, and service. The Division of IT is responsible for delivering enterprise and campus focused IT services for the Fort Collins, Pueblo and Spur campuses as well as throughout the CSU -System.

Areas of responsibility include Application Development and User Support Services, Academic Technology, Cybersecurity & Privacy, Networking and Telecommunications, Infrastructure and Databases, Business Intelligence and Data Integrations, Administrative Applications, and Student Applications.

Driven by its purpose statement: Innovating IT, Empowering CSU and its values of Community, Collegiality, Reliability, Service and Simplicity, its team members work across the CSU System and in collaboration with stakeholders on the various CSU campuses. Reporting to the Vice President of Information Technology/ CIO , our dedicated team delivers dynamic and innovative solutions to meet the diverse needs of our students, faculty, and staff. Our work supports CSU’s Principles of Community, and we are committed to diversity, equity, and inclusion as we help others discover and meet their potential while aiming to set the standard for IT throughout higher education.

At CSU’s Division of IT, we are committed to fostering a diverse and inclusive workplace where every individual’s unique background and perspective are valued and respected. However, we currently do not provide sponsorship for permanent resident cards.

Position Summary

This position reports to the Assistant Vice President for Experience and Collaboration within the Colorado State University Division of Information Technology. The Enterprise Software Service Lead is responsible for overseeing the CSU enterprise software licensing program for both CSU Fort Collins and CSU Pueblo, as well as supervising the team members supporting this function. This team includes specialists in software licensing procurement, software licensing support, and software accessibility.

The Division of IT’s Enterprise Software Administration Service manages end-user enterprise software licensing for employees and students at CSU Fort Collins and CSU Pueblo. These licenses support applications used across multiple colleges, divisions, or CSU Pueblo departments. The service encompasses license procurement and vendor management, software license lifecycle management, centralized license administration, user access management, automated licensing and deprovisioning, and support for accessibility and inclusive educational technology needs campus-wide.

This position also serves as the Division of Information Technology’s primary software liaison to campus communities, ensuring that enterprise software licensing needs are effectively met.

Required Job Qualifications

+ Bachelor’s degree in business or information technology or any bachelor’s degree and three years of applicable experience.

+ Candidates with a high school diploma (or GED ) and equivalent (7+ years) professional experience will be considered for employment (without the required bachelor’s education).

+ 3 years of professional experience in related technology support, procurement or software licensing role to include experience in strategic technology sourcing and experience with enterprise software licensing administration.

+ Demonstrated experience working with product life-cycle management, pricing models, and cost-recovery management.

+ Experience developing, implementing, and using processes, metrics or key performance indicators that ensure high-quality services and user satisfaction.

+ Demonstrated experience with interpersonal, communication, and leadership skills with the ability to work across the organization, lead cross-functional teams

Preferred Job Qualifications

+ Experience establishing policies, standard operating procedures, and best practices related to enterprise software licensing.

+ Knowledge of Information and Computer Technology accessibility standards.

+ Experience with IT Service Management and the ITIL Framework.

+ Ability to work independently and make decisions within a defined protocol.

+ Experience supervising staff.

+ Excellent verbal and written communication and customer service skills.

Essential Duties

Job Duty CategoryEnterprise Software Service Administration

Duty/Responsibility

+ Leverage ITSM principles and ITIL framework in determining and leading implementation of appropriate processes and procedures to ensure effective delivery and continuous improvement of an enterprise software service.

+ Coordinate with DoIT IT Service Management ( ITSM ) Process Manager on ITSM related process development and implementation as needed.

+ Collaborate with DoIT staff to ensure consistent service and customer response through electronic communications, phone, and face to face interactions.

+ Lead team meetings, status report meetings, and all other meetings concerning the enterprise software service.

+ Participate in user group community meetings as necessary.

+ Support and propose standards and procedures to contribute to the effectiveness of software administration services.

+ Lead intake evaluation of requests for supporting new software titles in the DoIT Software Administration Service

+ Lead annual evaluation of existing software titles currently in the DoIT Software Administration Service portfolio for continuing as part of the portfolio prior to their respective renewal period.

+ Coordinate with CSU Procurement, Office of General Counsel, and the CSU IT Accessibility Center to in support of campus compliance with Information and Computer Technology accessibility standards.

+ Ensure enterprise software service knowledge base is maintained for internal and external documentation.

Percentage Of Time35

Job Duty CategoryEnterprise Licensing Procurement

Duty/Responsibility

+ Lead the effort to procurement enterprise licensing for new software titles added to the DoIT Software Administration Service portfolio.

+ Lead renewal of software titles that are a part of the DoIT Software Administration Service portfolio.

+ Track license and contract renewal dates and other key information for proactively renewing licensing agreements as needed.

+ Coordinate with CSU Procurement Services and Division of Information Technology Finance Team on enterprise software licensing procurement, e.g. requesting quotes from vendor(s) and submitting requisition requests Kuali Financial System.

+ Coordinate and with DoIT Finance Team and assist with service billing of software managed through DoIT Software Administration service.

Percentage Of Time20

Job Duty CategoryEnterprise Software Licensing Cost Recovery

Duty/Responsibility

+ Lead development and updates of cost recovery models for software managed through DoIT Software Administration service.

+ Lead the development of proposed cost recovery models for software being considered for management through DoIT Software Administration service.

+ Coordinate with campus stakeholders on cost recovery models for software managed through DoIT Software Administration service.

+ Coordinate with RamTech on individual sales of software licenses managed through DoIT Software Administration service.

+ Coordinate with Division of Information Technology Finance Team for service billing to units.

Percentage Of Time20

Job Duty CategoryTeam Management

Duty/Responsibility

+ Establish employee goals. Evaluate performance, provide guidance, and monitor both project and operational progress. Administer appropriate disciplinary actions and formally recognize strong performance. Address and resolve grievances as necessary.

+ Develop work and training plans that align with both team and individual objectives. Identify training needs and define career development paths for all staff. Ensure that required job-related training is completed, including cross-training among team members.

+ Foster and maintain positive working relationships among staff to enhance productivity and support retention. Address and resolve interpersonal conflicts to preserve a professional and effective work environment. Demonstrate and promote divisional cultural values and principles.

+ Ensure team adherence to group, department, and division standards. Recommend and implement changes to existing policies and procedures to enhance customer service or improve departmental or divisional efficiency.

+ Partnering with Division of IT HR, recruit and hire new employees in accordance with applicable personnel rules and laws. Plan and conduct onboarding to introduce team processes, procedures, and work rules.

Percentage Of Time15

Job Duty CategoryProfessional Development

Duty/Responsibility

+ Improve and expand existing skills and learn new skills as required.

+ Participate in local, state and national activities of relevant professional associations.

+ Demonstrate a commitment to diversity, respect, and ethical practices in alignment with the division purpose and values.

Percentage Of Time10

Application Details

Special Instructions to Applicants

To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references.

CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact, Olivia Robinson at [email protected].

References will not be contacted without prior notification to candidates. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Conditions of EmploymentPre-employment Criminal Background Check (required for new hires), Special Requirements/Other - Ability to work outside of normal business hours to meet the needs of the business with ability to be on duty to perform essential and/or emergency services of the agency without delay or interruption.

Search ContactOlivia Robinson, [email protected]

EEO

Colorado State University ( CSU ) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested3

Maximum Requested3

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

+ Cover Letter

+ Resume

Optional Documents