• Senior Engineer, Technical Support

    Pegasystems (NM)


    Senior Engineer, Technical Support

     

    Job Category: Information Technology

    Meet Our Team:

    We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.

     

    _This is role is remote, US-based, Pacific Time Zone hours_

    Picture Yourself at Pega:

    Pega is changing the way the world builds software. In this role you will be the person, (Senior Technical Support Engineer-PTSE), who the experts go to for help. PTSEs work directly with Pegasystems’ staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle.

    Who You Are:

    • Should be ready to work in Support coverage in 24x7 rotational shifts

    • Strong analytical and problem-solving skills.

    • Bachelors or master’s degree in computer science and Engineering or equivalent

    • Ability to identify, propose and implement solutions and ability to work in a flexible, team environment

    • Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture

    • Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict

    • Proven ability to interact directly with customers at all levels

    • Demonstrated customer-facing skills including expectation management, communication skills, information management

    • Demonstrated effective oral and written communication skills, including poise in high-pressure situations

    What You've Accomplished:

    • 5+ years of hands-on experience in software engineering, with a strong foundation in Java, J2EE, and database programming

    • 4+ years of experience developing scalable applications using Java/J2EE technologies

    • 2+ years of experience administering J2EE servers and supporting enterprise-grade server software, with exposure to database operations

    • Proficiency in working with databases such as PostgreSQL, and application servers like Apache Tomcat

    _Bonus:_

    • Practical experience with the Pega Platform or Pega Customer Decision Hub (CDH)

    • Proficiency in analyzing and troubleshooting heap dumps and thread dumps to resolve performance issues

    • Working knowledge of web services, including SOAP and REST APIs

    • Familiarity with cloud platforms such as AWS or GCP

    • Experience with container orchestration tools like Kubernetes (K8s)

    Pega Offers You:

    + Gartner Analyst acclaimed technology leadership across our categories of products

    + Continuous learning and development opportunities

    + An innovative, inclusive, agile, flexible, and fun work environment

    + Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company\#LI-KH2

     

    Job ID: 22189

     

    It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

     

    https://www.pega.com/about/careers/equal-employment-opportunity