• Supervisor, Food Services

    UPMC (Pittsburgh, PA)


    UPMC Mercy is hiring a Full Time Supervisor, Food Services to support Production, VRT and catering areas!

     

    Preferred candidates will have an ACF certification (CFC, CC, CSC), customer service experience, and supervisory experience in a food service setting (other than fast food). ServSafe certification mandatory within 3 months of hire.

     

    This position will work variable days and shifts with rotating weekends/holidays. Scheduling is based on the business needs of the department. Shifts can vary within the hours of 5am-10pm.

    Purpose:

    Responsible for the training, supervision, and performance of food service associates to maintain food safety, food quality, and customer satisfaction in the varied Food and Nutrition operations.

    Responsibilities:

    + Conduct the orientation, training and coaching of new team members. Ensure routine competency checks are completed for all associates with appropriate follow-through.

    + Contribute to the relevant and timely performance feedback to associates through the performance review process.

    + Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.

    + Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.

    + Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.

    + Schedule personnel to meet operational needs and in accordance with volume and budgetary guidelines.

    + Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.

    + Maintain inventory levels to ensure they are adequate to meet the needs of the operation. Oversee security of inventory and cash revenues.

    + Coach and discipline associates as appropriate and in accordance with Human Resource policies and procedures.

    + Conduct and document service recovery on all customer complaints as per operational guidelines.

    + Provide for direct supervision of hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.

    + HS Diploma/GED required

    + 3 years relevant experience required

    + 1 year relevant leadership experience required

    Licensure, Certifications, and Clearances:

    + Allegheny County Health Dept or other certified food protection manager certification required within 6 months of hire.

    + ANAB - National Accreditation Board OR Servsafe Certified

    + Act 34

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran