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Departmental Technician 7-E9 - Help Desk Agent

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Departmental Technician 7-E9 - Help Desk Agent

Salary

$1,804.00 - $2,478.40 Biweekly

Location

Lansing, MI

Job Type

Permanent Full Time

Remote Employment

Flexible/Hybrid

Job Number

2301-25-BOE068

Department

Department of State

Opening Date

06/24/2025

Closing Date

7/3/2025 11:59 PM Eastern

Bargaining Unit

UNITED AUTO WORKERS (UAW)

+ Description

+ Benefits

+ Questions

Job Description

This departmental technician primarily serves as a help desk customer service representative, providing procedural information about campaign finance, disclosure, notarial acts and election law to candidates, committees, election administrators, notary providers and to the general public. This incumbent will be responsible for tier 1 support and triage for inbound calls and communication to the Bureau of Elections to either resolve or route to the appropriate advanced level support. The incumbent provides additional support for bureau wide project activities and initiatives. Incumbent coordinates the staff that provides coverage for the Bureau of Elections front desk that support in person appointments or customer questions.

Position Description (https://mcsc.state.mi.us/AgencyPDFs/PDBOEDEPTTCH.pdf)

This position has the potential to work a hybrid/remote work schedule.

MDOSJOBS

Required Education and Experience

Education

Education typically acquired through completion of high school.

Experience

Departmental Technician 7

One year of experience performing administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8

One year of experience performing administrative support activities equivalent to the 8-level in state service.

OR

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

Departmental Technician E9

One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

OR

One year of experience performing administrative support activities equivalent to the 9-level in state service.

OR

Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Alternate Education and Experience

Departmental Technician 7

Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8

Possession of a Bachelor’s degree may be substituted for the experience requirement.

Departmental Technician E9

Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience

requirement.

Additional Requirements and Information

Please attach a resume and cover letter to your application. Failure to do so may result in your application being screened out.

If you qualify for this position based on your education, you must attach a copy of your official transcripts to determine eligibility.

As outlined by Civil Service, an official transcript must bear the applicant’s name, college, or university certification (e.g., seal, logo, watermark, or letterhead), date and name of the conferred degree and registrar’s signature. Transcripts that do not meet these requirements are considered unofficial. For more information regarding official transcripts,click here(Download PDF reader).

Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by the Council on Higher Education Accreditation (CHEA). Go toevaluatorsfor a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process.

You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application. Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment. Due to the nature of work of the Department of State, criminal records will be checked. Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.

View the entire job specification at:http://www.michigan.gov/documents/DepartmentalTechnician\_12525\_7.pdf

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

Are you related to anyone working at the Department of State (Secretary of State)?

+ Yes

+ No

02

If you answered "yes" to question #1, please list the name of each relative. If you answered "no" to question #1, please enter "none".

03

Do you possess the education typically acquired through completion of high school?

+ Yes

+ No

04

DPTLTCH – Please select your level of experience.

+ One year of experience performing administrative support activities equivalent to the 7-level in state service.

+ One year of experience performing administrative support activities equivalent to the 8-level in state service OR One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

+ One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service. OR One year of experience performing administrative support activities equivalent to the 9-level in state service. OR Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

+ Completion of two years of college (60 semester or 90 term credits).

+ Possession of a bachelor's degree

+ Possession of a bachelor's degree and one year of job-related experience.

+ None

05

Please list all previous names, to include name at birth, and any alias name(s) used. If you do not have any previous/alias names to list, please enter "none".

06

How many years of experience do you have working in a call center, help desk, support desk or similar environment?

+ None

+ Less than 1 year

+ 1 to 3 years

+ 3 to 5 years

+ More than 5 years

07

Describe your experience working in a call center, help desk, support desk or a similar environment. If you do not have any experience, enter NA.

08

How many years of experience do you have in customer service?

+ None

+ Less than 1 year

+ 1 to 3 years

+ 3 to 5 years

+ More than 5 years

09

Describe your experience in customer service? If you do not possess this experience, please enter NA.

10

How many years of on the job work experience do you possess performing general office duties, For Example: composing correspondence, setting up files, using various office equipment, taking meeting minutes?

+ None

+ Less than 1 year

+ 1 to 3 years

+ 3 to 5 years

+ More than 5 years

11

Describe your experience performing general office duties. If you do not have any experience, enter NA.

12

Are you currently a Bureau of Elections employee or contractor?

+ Yes

+ No

13

Describe a time when you created an environment of honesty, inclusion and respect for others. Describe the situation, the actions you took, and the outcome.

14

Did you remember to attach an updated resume, cover letter, and transcripts (if applicable) to your application? *Failure to do so may result in your application being screened out of the selections process.*

+ Yes

+ No

15

Please select from the options below: (Please note, actions that have been expunged, formal counseling, and layoff actions need not be reported.) Failure to answer this question honestly may result in being sanctioned from employment with MDOS. Please select all that apply.

+ I have been dismissed within the last two years

+ I have resigned in lieu of discipline or dismissal within the last two years

+ I have been suspended without pay within the last two years

+ I have received an unsatisfactory rating in the last two years

+ I have received a written reprimand within the last two years

+ I have signed a last chance agreement with MDOS within the last two years

+ I certify that none of the above circumstances apply to me

16

All listed supervisors/employers may be contacted for reference checks. If your NEOGOV application indicates that they cannot be contacted, please document the reason in the work experience box of the NEOGOV application, under the "reasons for leaving" box(es). You will then need to provide the names, phone numbers and relationship (i.e.. Former Team Lead) of two to three professionals below. If you have indicated that all listed supervisors/employers may be contacted, please enter "none".

+ Yes

+ No

17

Due to the nature of this position, the Michigan Department of State conducts comprehensive background checks that will require the candidate to be subjected to, and not limited by, criminal history review, drug testing, and reference checks. Do you accept and comply to these background check requirements?

+ Yes

+ No

18

How did you hear about this vacancy? Please select all that apply.

+ Career Fair/Job Fair

+ College/University Job Site

+ Friend/Employee Referral

+ Pure Michigan Talent Connect – MI Works

+ NEOGOV

+ Social Media

+ Other Internet Job Site

+ Other

Required Question

Employer

State of Michigan

Department

Department of State

Address

[email protected]

Lansing, Michigan, 48909

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