• Navigation Desk Coordinator

    University of Michigan (Ann Arbor, MI)


    Navigation Desk Coordinator

    Responsibilities*

    Requires working on site M-F or four days a week. Reports to Director of Student Experience with functional supervision provided by the SE Manager -- Intern and Info Services

     

    The Navigation Desk Coordinator is responsible for managing the Hub Navigation Desk Services for an outstanding student and guest services experience. The Navigation Desk Coordinator brings the Opportunity Hub's Information Services vision to life, through a system and culture of providing information (answers, resources, direction, knowledge) and service (hospitality, generosity, empathy) to all Hub/LSA visitors. This role oversees the daily operations of the Navigation Desk and its student staff, and provides training and support around the Hub's Navigation Services Development Model. The Information Services Coordinator also works closely with LSA Navigation Desk staff to manage the guest experience for the LSA Building first floor.

    Key areas of responsibility:

    **60% - Information/Navigation Services** - Create a welcoming, responsive, and informative experience for all visitors to the Hub and LSA Building.

    + Customer Service Delivery

    + Greet and assist all visitors with hospitality, empathy, and professionalism.

    + Answer front-line inquiries (in-person, phone, email) and route to appropriate staff.

    + Support drop-in coaching sessions and manage student appointments.

    + Help students navigate Hub platforms like the LSA Opportunity Network.

    + Maintain a clean, safe, and welcoming lobby environment.

    + Service Administration

    + Track visitor data and trends to improve services.

    + Oversee front desk check-out systems (tech, materials).

    + Collaborate with LSA Tech Services and Dean's Office on shared desk operations.

    + Work with the Learning, Data & Assessment team to:

    + Collect key service metrics.

    + Develop tracking and reporting tools.

    + Forecast visitor volume and resource needs.

    **20% - Support the Hub Intern Program** - Lead and support a team of 9-12 student interns who staff the Hub's Information Desks.

    + Provide leadership, supervision, and professional development for interns.

    + Monitor intern progress through the Navigation Services Development Model.

    + Oversee task assignments and training, using ClickUp for project management.

    + Coordinate intern schedules and identify professional development topics for monthly meetings.

    + Assist with intern onboarding and orientation as needed.

     

    20% - Facilities & Program Coordination for Student Services

     

    Collaborate with LSA and U-M partners to ensure that Hub spaces and resources support seamless student experiences.

     

    + Coordinate the use, access, and maintenance of publicly facing interview rooms, meeting rooms, and shared spaces.

    + Partner with college programs and facilities teams to address student check in processes to various services located in the LSA Building, emerging custodial needs, and interview and meeting room equipment functionality.

    + Support smooth operations by managing and mail distribution throughout LSA Building.

    + Represent the Hub on student services related college-wide groups such as LUGS to ensure alignment in serving LSA students.

    Required Qualifications*

    + Strong organizational and customer service skills.

    + Experience supervising or managing student or volunteer staff.

    + Comfortable using Google Suite, databases, and scheduling tools.

    + Ability to multitask and adapt in a fast-paced, student-facing environment.

     

    Modes of Work

     

    Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

     

    Application Deadline

     

    Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

     

    U-M EEO Statement

     

    The University of Michigan is an equal employment opportunity employer.

     

    Job Detail

     

    Job Opening ID

     

    265048

     

    Working Title

     

    Navigation Desk Coordinator

     

    Job Title

     

    Administrative Assistant Inter

     

    Work Location

     

    Ann Arbor Campus

     

    Ann Arbor, MI

     

    Modes of Work

     

    Hybrid

     

    Full/Part Time

     

    Full-Time

     

    Regular/Temporary

     

    Regular

     

    FLSA Status

     

    Nonexempt

     

    Organizational Group

     

    College Of Lsa

     

    Department

     

    LSA Opportunity Hub

     

    Posting Begin/End Date

     

    6/16/2025 - 6/25/2025

     

    Salary

     

    $42,000.00 - $47,000.00

     

    Career Interest

     

    Administration