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Description

SAIC is hiring a VMware Systems Administrator to support HHS in Washington, DC.

The VMware Systems Administrator will provide ongoing support to Executives and employees in the Secretary’s Operations Command Center (SOC) for our Executive Branch customer.

In this role you will be the VMware Systems Administrator that supports the critical communications technologies in our Federal Government customer’s Secretary level operations centers. The successful candidate will be responsible for leading troubleshooting, tracking, resolving, and documenting technical issues with the VMware systems in two operations centers. Incidents and service requests as requested via phone, email and internet chat will be documented and tracked within ServiceNow to fulfill these responsibilities.

RESPONSIBILITIES:

+ Operation and maintenance of Windows server systems running Windows MS Server (2019, 2016) Windows SQL Server (2016+).

+ Operation and maintenance of the enterprise VMware environment, including VDI, ESXi (6.x/7.x/8.x) and VCSA (6.x/7.x)).

+ Operation of Windows Active Directory infrastructures, DNS, DHCP and user administration.

+ Installations of new software and hardware to include Dell VXRail, HP Proliant Servers and SAN Storage devices and all associated software running within the environment.

+ Patch and secure all servers, hardware and software as required, Perform routine STIGs and security scans.

+ Provide Tier II end user support.

+ Update and maintain Network documentations and configuration information.

+ Actively monitor systems and resolve issues

+ Collaborate with Government Staff and teams to perform project tasks in support of large projects and routine support.

+ Document incident and service catalog work in ServiceNow tickets, thoroughly and clearly documenting troubleshooting steps taken, fixes applied, workarounds implemented, and all customer communications.

+ Perform regular Patch Management via Microsoft Configuration Manager (formerly SCCM) and BigFix.

+ Conduct ad hoc user training on VMware and virtualized desktop and server systems.

+ Perform incident response and client response coordination for hardware and other IT Operations related failures related to VMware systems hardware and software.

+ Perform routine VMware system administration, including health checks and supporting incident resolution

+ Perform asset inventories by identifying and labeling VMware system equipment according to documented standards and update inventory control systems as required.

+ Provide on-site support and ability to rapidly respond to user requests for VMware support, assistance, and resources

+ Ensure deliverables to internal customers are complete, consistent, high quality, on time and deliver valued outcomes

+ Evaluate and perform root-cause analysis on escalated issues.

+ On occasion, may perform off-hours and/or weekend support for SOC activations, exercises, planned maintenance work or changes, or outage troubleshooting and remediation.

Qualifications

REQUIRED SKILLS AND EXPERIENCE:

+ Bachelor’s and 5 or more years of relevant experience and working knowledge of video wall, VTC and related audio-visual systems. May accept an additional 4 years of experience in lieu of a degree.

+ Windows Server 2016+, Windows 11, Windows SQL Server 2016+.

+ VMware environment, including VDI, ESXi (6.x/7.x/8.x) and VCSA (6.x/7.x)).

+ Must also be familiar with, or have experience with the following:

+ VMware ESXi, VCSA, VMware Shell. Horizon View

+ SAN Storage

+ DNS, DHCP and Active Directory

+ iSCSI, Ethernet. Fiber

+ Must be willing to work effectively within a team environment in a fast-paced support role. Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem-solving skills.

+ Must be a US Citizen with the ability to obtain a Public Trust clearance.

DESIRED SKILLS AND EXPERIENCE:

+ VCP Certification.

+ A+, Net+ certifications.

+ ITIL certification

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2506948

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability