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15131BR

FTE: 1.0

Shift: Day/PM shift

Compensation: Commensurate with experience.

Hours Per Week: 40

Weekends:

Benefit Eligible

The Patient Services Representative/Community Specialist facilitates the functioning of the Child and Adolescent Psychiatry Unit program in a variety of supportive functions to include, but not be limited to, the following:

+ Child and Adolescent facility front entrance reception desk reception

+ Support for the Child/Adolescent Intensive Outpatient Services (IOS) program.

+ Facilitates outpatient registration and supports authorization processes.

+ Provides professional staff clerical assistance and support in conjunction with the department Administrative Assistant.

+ Secretarial support as assigned.

Why UnityPoint Health?

+ Commitment to our Team – We’ve been named a  Top 150 Place to Work in Healthcare 2022 (https://www.unitypoint.org/press-releases-article.aspx?id=5d699a8a-8983-4b72-a5d2-8965fe05e15c&UnityPoint+Health+Named+Among+150+Top+Places++to+Work+in+Healthcare)   by Becker’s Healthcare for our commitment to our team members.

+ Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience  a culture (https://www.unitypoint.org/our-culture.aspx)   guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

+ Benefits – Our competitive  Total Rewards (https://uphtotalrewards.com/)   program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.

+ Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

+ Development – We believe equipping you with support and  development opportunities (https://uphtotalrewards.com/my-personal-growth/)   is an essential part of delivering a remarkable employment experience.

+ Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.  https://dayinthelife.unitypoint.org/

Required Qualifications:

+ High School Diploma or equivalent

+ Experience in a customer service or administrative support role in a healthcare setting.

+ CPR

+ Knowledge of general MS office systems including Outlook, Word and Excel.

+ Proficiency with keyboarding.

+ Customer service experience

+ Effective verbal and written communication skills

+ CPI Training within 90 days of hire.

+ Use of usual and customary equipment used to perform essential functions of the position.

Preferred Qualifications:

+ Once or more years of experience in a Mental Health setting.

+ Knowledge of registration processes, Epic Cadence program.

+ Knowledge of medical terminology.

EEO/M/F/D/V