"Alerted.org

New York, NY, USA | Salary | 95,000.00-115,000.00 per year DOE | Full Time

| Eligible for: PTO (Vacation, Sick, and Holiday), Medical, Dental, Vision Insurance, 401k, and more!

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Operations Manager – Office Services (Outsourcing / Multi-Client Sites)

We are looking for a seasoned Operations Manager to lead and oversee outsourced office services across multiple client sites. This role demands an experienced leader with a strong background in managing service lines such as mail, shipping/receiving, copy/print, receptionist/switchboard, and related office support functions.The ideal candidate will have a solid track record in outsourcing environments, delivering measurable value to clients through operational excellence, compliance, and superior customer service.

Key Responsibilities: Client Relationship & Contract Management

+ Serve as the primary point of contact for multiple client sites, ensuring satisfaction and retention.

+ Manage the execution and adherence to client contracts, including Scope of Work and Service Level Agreements (SLAs).

+ Conduct quarterly and annual client business reviews.

+ Monitor and report on client satisfaction through surveys and feedback mechanisms.

Service Delivery & Operational Excellence

+ Implement and enforce TMG Best Practices across all service lines.

+ Oversee day-to-day site operations to ensure high quality, efficiency, and consistency.

+ Develop and maintain site-specific operations manuals, process documentation, and workflow diagrams.

+ Ensure continuous process improvement and implement corrective actions as needed.

Human Resources & Staff Development

+ Hire, onboard, and train new employees according to TMG standards.

+ Conduct regular performance reviews, provide coaching, and address employee relations issues.

+ Manage payroll, attendance, disciplinary actions, and ensure HR compliance.

Budgeting & Financial Oversight

+ Monitor site budgets (primarily salary costs) to ensure profitability and cost control.

+ Review and submit billing and payroll data in a timely and accurate manner.

+ Track financial performance and support TMG's financial goals through efficient resource allocation.

Reporting & Compliance

+ Ensure timely completion of all required reports, including:

+ Monthly operational reports (due by the 10th)

+ Site audits

+ Semi-annual and annual account reviews

+ Customer satisfaction surveys

+ Maintain site compliance with safety standards, company policies, and client expectations.

Leadership & Communication

+ Set the tone for team performance and client service through ethical, consistent leadership.

+ Facilitate regular team meetings and training sessions.

+ Establish clear communication channels with both internal teams and client representatives.

Minimum Qualifications:

+ 5–7 years of leadership experience in a multi-site, outsourced office services environment.

+ Bachelor's degree in Business Administration or 7–10 years of industry experience.

+ Proven ability to manage and motivate cross-functional teams across different locations.

+ Exceptional client relationship, organizational, and problem-solving skills.

+ Experience with contract compliance and vendor management.

+ Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

+ Willingness to travel to client sites as needed.

This is an excellent opportunity for a results-oriented operations leader with outsourcing experience who is passionate about service quality, team development, and client success. If you're looking to make an impact across multiple locations and clients, we'd love to meet you.