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GENERAL SUMMARY

The Thrift Manager is responsible for leading and overseeing the operations of Cape Abilities Thrift. This position manages the overall store strategy, operations, staff, and volunteers while ensuring the store integrates effectively with Cape Abilities clinical programs and delivers an exceptional customer experience.

The Thrift Manager collaborates closely with the Assistant Manager and other internal and external stakeholders to drive operational excellence, maintain high standards of merchandise quality and presentation, and fulfill the store's mission as an extension of Cape Abilities' community services.

This role requires strong leadership skills, retail management experience, and a passion for creating an inclusive work environment that supports Cape Abilities' broader organizational goals while maintaining a profitable and well-run thrift operation.

ESSENTIAL JOB FUNCTIONS*

• Provides leadership and supervision to the Assistant Manager and all thrift staff.

• Oversees hiring and training of staff and volunteers at Cape Abilities Thrift.

• Ensures operational efficiency by identifying challenges and implementing process improvements that eliminate waste, reduce errors and improve experience.

• Partners with VP of Business Operations to create and adhere to annual program budgets, goals and objectives.

• Establishes and maintains productive connections with community stakeholders and businesses that align with and enhance Cape Abilities' mission objectives.

• Identifies and evaluates potential opportunities to enhance revenue streams, expand vocational options, and strengthen community presence and involvement.

• Collaborates with Director of Vocational Services to provide meaningful employment opportunities for vocational program participants.

• Oversees the functions of the Assistant Manager and staff, stepping in to cover those functions when needed.

• Oversees cash management, bank deposits, daily sales receipts, product invoices and delivery of documents to headquarters.

• Coordinates with Marketing and Communications team to establish and sustain a polished marketing approach that ensures ongoing community awareness.

• Assists with pick-ups as needed.

• Works collaboratively in a matrixed organization and consistently demonstrate excellent stakeholder management at all levels of the organization.

• Attends all staff meetings, trainings and development activities, as required.

• Maintains an inclusive and positive work environment for people with disabilities.

• Serves as mandated reporter for suspected cases of abuse and/or neglect to the Disabled Persons Protection Commission (DPPC).

OTHER DUTIES AND RESPONSIBILITIES

• May provide assistance at other retail locations or promotional events, as requested.

• Performs additional duties, as assigned.

COMPETENCIES

• Leading/Directing Others: Exhibits confidence in self and others; provides vision and inspiration to peers and subordinates; lays out work in a fair, well-planned, and organized manner; inspires, motivates, challenges and provides support to others to perform well and fulfill the vision; accepts feedback from others; gives appropriate recognition to others; is a clear communicator.

• Total Quality Management: Is dedicated to providing the highest quality services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and performance management; creates a learning environment leading to the most efficient and effective work processes.

• Vision and Purpose: Demonstrates a compelling and inspired vision or sense of core purpose; creates milestones to rally support behind the vision.

• Adaptability: Able to deal with frequent change, delays, or unexpected events; manages competing demands; changes approach or method to best fit the situation; inspires others to be adaptable to change.

• Ethics, Values and Diversity: Promotes an appropriate and effective work environment and strives to ensure that the agency’s core values and beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races, nationalities, cultures, disabilities, ages, lifestyle choices and genders; supports equal and fair treatment and opportunity for all; adheres to and promotes the Americans with Disabilities Act (ADA); advocates for the rights and interests of individuals with disabilities to maximize their potential in the programs and communities of their choice.

• Integrity and Trust: Is respectful, truthful, and transparent; keeps confidences; takes ownership and responsibility for decisions and outcomes.

• Problem Solving and Judgment: Probes all useful and constructive sources to find pertinent answers; can analyze issues, identify problems and work toward appropriate solutions; collaborates with others or as part of a team; displays willingness to make decisions; makes timely decisions; exhibits sound and accurate judgment.

• Oral and Written Communications: Speaks clearly, appropriately and effectively with a diverse group of individuals; is an active listener and gets clarification when necessary; participates constructively in meetings; is able to write clearly and succinctly; is able to communicate clearly in a variety of settings and situations.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Minimum of 5 years retail management experience.

• Excellent management, interpersonal and team building skills.

• Valid driver’s license in the state of Massachusetts.

• Knowledge of computer software applications including word processing and spreadsheet software.

• Willingness to work outside in inclement weather.

• Bachelor’s degree preferred.

SUPERVISORY RESPONSIBILITY

• Supervises all Thrift staff including volunteers.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Frequent standing.

• Ability to lift up to 75 pounds.