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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a Director of Cloud Engineering to lead a specialized team focused on technical design of automation forward systems. The role requires a strong technical background, excellent leadership skills, and the ability to drive strategic initiatives. This role will be responsible for engineering the connective tissue between systems with an automation forward mindset, including defining, documenting, and governing the technical processes and protocols that enable execution of functionality which deliver on business needs through systems that work together seamlessly.

The candidate will lead a team of engineers who specialize in deep technical process and system design, ensuring that system-to-system interactions are robust, scalable and well-documented. This includes defining data flows, interaction and integration contracts, error handling protocols, and automation algorithms across a complex cloud-native and cloud-ready ecosystem. Desired experience includes iterative delivery, scaling, telecommunications level networking, managing multiple efforts, and a record of delivery under pressure. The role requires an ability to adapt to evolving technologies, changing project priorities, and guiding the team through the journey in close partnership with our business stakeholders and engineering teams.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Direct Responsibilities

Leader - Team building to integrate a diverse and geographically dispersed staff into a single cohesive team, the professional development of employees, and drive accountability. Lead by example, work alongside the team in a technical capacity to ensure consistency and completeness. Act as a servant leader to support and empower the team. Foster a culture of innovation and continuous improvement

Teamwork - Collaborate across Lumen and demonstrate leadership with a high level of engagement. Ensuring customer focus with user communities, both internal and external. Communication through interaction with leadership to ensure open communication. Proven leadership background with supervisory experience. Handle situations involving conflict while promoting a positive company image

Organization’s Responsibilities

Automation and AI - Strongly drive an intentional automation-first approach. Leverage AI daily to improve efficiency in delivering. Incorporate AI to deliver solutions and deliver AI-enabled solutions

Process & Interaction Design - Design of technical flows and interactions between distributed systems and services. Define and document engineering-level interaction patterns, including data exchange formats, API contracts, and automation triggers. Collaborate with infrastructure, platform, and application teams to ensure alignment and clarity in system integration.

Leadership & Governance - Lead a team of automation and interaction engineers focused on system orchestration and process design. Establish and enforce standards for interaction design, documentation, and validation. Serve as the technical authority for cross-system automation and integration patterns.

Documentation & Specification - Produce high-quality technical specifications, sequence diagrams, and interaction models. Ensure all system interactions are well-documented and version-controlled for traceability and auditability.

Collaboration & Enablement - Act as a bridge between engineering teams, ensuring that system interactions are clearly defined and consistently implemented.

What We Look For in a Candidate

Required Qualifications:

+ BS/BA or equivalent education and experience

+ 3+ years in a leadership role managing technical or operational teams

+ Strong technical writing and systems modeling skills (e.g., sequence diagrams, flowcharts, interface specs)

+ Experience working with cross-functional engineering teams in a complex environment

+ Excellent communication skills to include: verbal, written, and presentation

Preferred Qualifications:

+ 10+ years of experience in cloud-native/cloud-ready concepts, systems integration, APIs, network technology and operations, or automation architecture

+ Familiarity with tools like Swagger/OpenAPI, BPMN, or UML for documenting system interactions

+ Experience with service orchestration platforms or workflow engines (e.g., Temporal, Camunda, Step Functions)

+ Background in systems engineering, technical architecture, or platform engineering

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI

$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

+ Benefits (https://jobs.lumen.com/global/en/benefits-statement)

+ Bonus Structure

\#LI-JS1

Requisition #: 338720

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

07/01/2025