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Title: Engagement Specialist

Program: New Providence Women’s Shelter

Salary Range: $44,000 - $48,000 per year

Program Description:

The New Providence Women’s Shelter is temporarily located within the Ramada Inn in West Midtown Manhattan and provides 100 emergency shelter beds for homeless women diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management, individual and group counseling, recreational activities, and housing placement assistance. The New Providence program is undergoing a redevelopment project in its original location, East 45th Street in Manhattan. Once completed, the site will provide 171 emergency shelter beds to women diagnosed with mental illness and/or substance use disorders. Additionally, an on-site Article 28 Clinic will provide primary and behavioral health care services.

Essential Duties and Responsibilities:

The essential duties of the Engagement Specialist include but are not limited to the following activities:

+ Act as a liaison between New Providence Women’s shelter, NYPD, DHSPD, DHS, some aspects of Community Government, and other local Agencies to reduce loitering on the neighborhood streets.

+ Conduct community walk-throughs and engage current New Providence clients about loitering on the neighboring streets and parks.

+ Alert DHS Outreach team of known street homeless individuals.

+ Enforce adherence with the Good Neighbor Policy by issuing verbal and written warnings reminding clients of their compliance responsibilities regarding the facility policies.

+ Engage loitering clients about the services provided at New Providence and encourage participation in the offered on-site recreational and Occupational Therapy activities.

+ Engage challenging clients to participate in service planning and housing search processes.

+ Maintains accurate and up-to-date written client documentation as required by and following city and state oversight agency guidelines.

+ Act as a “Champion” for the overdose prevention program, which includes providing ongoing overdose prevention training to clients and staff and engaging clients after overdose.

+ Complete monthly Overdose prevention reporting for DOH, DHMH and DHS.

+ Participates in training and monthly staff meetings.

+ Communicates with the Social Services team to discuss client concerns.

+ Participates in case conferences in response to client complaints, using conflict resolution techniques to amicably resolve issues.

+ Performs other duties as assigned by the Director of Social Services, Assistant Director or Program Director.

Qualifications:

+ Associates degree in social work or related human services, preferred

+ One (1) year’ experience, working with the mentally ill, LGBTQI+ and/or substance use populations, or homeless individuals.

+ Fire Guard certification F-02 or Fire Safety Coordinator F-80; Narcan trained

+ Knowledge in Harm Reduction

+ Ability to become a Certified Trainer in Opioid Overdose Prevention

+ Exceptionally strong interpersonal and communication skills as well as an ability to work effectively with others.

+ Attention to detail, with exceptional analytical, organizational, communication and project management skills.

+ Knowledge of case management software as well as proficiency in Microsoft Office Suite.

+ Bilingual or multilingual a plus

Job Details

Pay Type Hourly

Employment Indicator Regular

Education Level Equivalent Experience

Hiring Min Rate 44,000 USD

Hiring Max Rate 48,000 USD