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Job Description

Insight Globals Fortune 100 technology client is looking for a Program Manager to support their Knowledge Management (KM) organization. This individual will play a critical role in aligning KM deliverables with broader business objectives by partnering across the Global Data Center (GDC) organization. This is a high-visibility opportunity to drive operational efficiency, strategic communication, and enterprise-level user adoption of KM tools and solutions.

This consultant will serve as a key resource supporting KM leadership, operating as a liaison across technical program managers, cross-functional partners, and internal business units to ensure seamless execution and measurable results.

This role sits within a high-performing team and will be accountable for program execution, stakeholder engagement, strategic communication, and process optimization. The Program Manager will own delivery timelines, ensure cross-functional alignment, and directly support business-critical initiatives with a strong emphasis on collaboration, organization, and stakeholder influence.

The right candidate will be solutions-oriented, highly adaptable, and bring a strong understanding of enterprise communication strategies, change management, and operational excellence. This person must be comfortable operating in a fast-paced environment and confident in delivering results at scale.

Pay range is dependent on YOE scale from $60-80/hr

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Bachelors Degree or equivalent relevant experience

5+ years of experience as a Program Manager or in a similar strategic role

Proven experience owning enterprise-level programs with multiple workstreams and stakeholders

Strong communication and content creation skills including newsletters, presentations, and training collateral

Experience working in an Agile environment and managing programs through tools like Asana

Proficiency with Google Workspace (Docs, Sheets, Slides, Calendar, Meet, Drive)

Hands-on experience with Lucidchart/Lucidspark for building visual workflows and standardized process documentation

Ability to engage and influence senior leadership and cross-functional teams

Comfortable with reporting on KPIs, program adoption metrics, and measurable business outcomes

Highly detail-oriented with a track record of driving operational efficiency and consistency

Self-starter mindset with strong organizational and time-management skills Prior experience supporting Knowledge Management or Data Center teams

Familiarity with Business Requirements Documents (BRDs) and strategic program evaluation

Experience in crisis communications (e.g., supporting P0/ticket escalations)

Background in managing enterprise-wide change initiatives

Previous experience consulting or operating in a client-facing capacity null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].